AMR-IT Jr. Systems Administrator

Under the direct supervision of the Infrastructure and Security Manager, the Junior Systems Administrator will provide advanced Active Directory, Entra, and Hardware and Software support in a challenging office environment as well as supporting multiple remote facilities. Some travel may be required.

We value individuals who are passionate about quality, and truly enjoy what they

do. The qualified candidate for the position is someone who has a can-do attitude, thinks outside the box for problem resolution, amazing customer service with a smile and is an innovative thinker. The ability to communicate effectively, as well as work closely with other team members will be key components for success in this position.

ESSENTIAL DUTIES & ACCOUNTABILITIES

· Serve as the first point of contact for customers seeking technical assistance over the phone or email

· Troubleshooting network, server, LAN/WAN, hardware and software.

· Active Directory/Entra administration for user changes or updates.

· Software/systems/server administration.

· Mobile device administration and management.

· Software and hardware inventory accuracy.

· Desktop and End-User support.

· Office 365 Administration

· Ability to work independently, evaluate priorities and respond in a challenging and dynamic environment.

· Perform technical support to internal customers to ensure swift service restoration on a variety of systems and applications

· Identify, enforce, and suggest possible improvements on procedures, policies and guidelines.

· Additional duties as assigned.

QUALIFICATION REQUIREMENTS

· Bachelor’s degree in Information System or Computer Science or an equivalent of 5+ years of relevant experience in a similar role

· 5+ years’ experience with system administration and/or end-user support

· Intermediate experience with Microsoft Active Directory.

· Intermediate software/systems administration.

· Intermediate skill with mobile device administration and management.

· Intermediate Software and hardware inventory accuracy.

· Intermediate experience with Microsoft 365

· Experience creating technical documentation.

· Experience testing and implementing new technologies.

· Experience with Windows Operating Systems (imaging, repair, installation, troubleshooting, upgrading).

· Experience with desktop hardware and common desktop software required for corporate environments.

· Experience with troubleshooting network, server, LAN/WAN, hardware and software.

· Microsoft Azure experience preferred

· Demonstrated patience and overall courteous behavior when working with internal and external customers.

· Excellent communication skills (written and verbal) and the ability to understand the customer’s needs and communicate technical issues in non-technical terms

· Demonstrated ability to work independently; must be self-motivated and goal oriented.

· Superior organizational and time management skills.

· Ability to multitask and appropriately handle/escalate tasks with conflicting priorities.

· Have a passion for teamwork and problem solving.

ORGANIZATIONAL CORE VALUES

1) Safe – We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only

acceptable outcome.

2) Efficient - We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize

overall productivity as a high performing organization.

3) Quality – We are committed to ensuring excellent organizational performance, which produces sustainable and reliable

outcomes.

4) Service – We are dedicated to the service of our customers, our communities and each other.

BEHAVORIAL COMPETENCIES

1) Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are

ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial

workload present in today’s organization. They are motivated to maintain a fast pace and continue to produce even in exhausting

circumstances.

2) Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance,

marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise

in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the

organization.

3) High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention

to detail. They continually se