Cloud Modernization & Tech Change Management Lead

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Change Adoption, Change Communications, Change Management Strategies, Change Readiness Assessment, Change Strategy

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

No

Job Description:

The Organization Change Management Leader owns the people side of organizational transformation for a large hybrid enterprise (on-prem data centers and multi-cloud) and ensures that new services, standards, and ways of working are adopted quickly and stick. You will design and run the end-to-end change strategy - stakeholder mapping, communications, training/enablement, knowledge management, and a change champion network, so every rollout is clear, coordinated, and measured.

You’ll turn technical changes into simple “what changed/why it matters/what to do” guidance, align releases to the change calendar, and anchor adoption to experience targets (XLAs) such as time-to-productivity and first-contact resolution. You’ll operate in a multi-vendor (SIAM) model, ensuring cross-domain handoffs are understood and that adoption is tracked in the same dashboards executives and non-technical stakeholders use.

HOW THE ORGANIZATION CHANGE MANAGEMENT LEAD WILL MAKE AN IMPACT:

You will convert complex modernization into outcomes people can feel with fewer surprises, faster onboarding, and clearer, more confident use of IT services. By pairing plain-language comms with targeted training and just-in-time knowledge articles, you’ll reduce avoidable tickets and speed adoption of standard patterns. Your enablement cycles will tie each release to measurable results, higher self-service, faster request fulfillment, fewer change-related incidents, better satisfaction, and a “you said, we did” loop will close the feedback gap. Executive dashboards will visualize the change story (adoption %, time-to-productivity, deflection, DSAT closure, and budget vs. plan), while engineers will see fewer rework cycles because expectations are clear before go-live. The net effect is safer, faster rollouts; happier users; and benefits realized sooner.

WHAT YOU’LL NEED TO SUCCEED:

• 10+ years leading organizational change for large technology programs; 3+ years in federal or highly regulated environments (e.g., VA/DoD/DHS/HHS or Fortune 500).

• Proven delivery of enterprise-scale enablement for cloud/platform, identity/Zero Trust, ITSM process changes, and service catalog launches with measurable adoption gains.

• Hands-on ownership of stakeholder analysis, communications plans, training curricula/LMS rollouts, knowledge programs, and change champion networks.

• Demonstrated partnership with Product/Platform owners, Service/Customer operations, and program finance to link adoption to outcomes and value.

• Success operating in multi-vendor/SIAM models with shared KPIs and cross-vendor OLAs.

• Education: Bachelor's Degree. In lieu of a degree, an additional four years of related experience required

• Location: Virginia - Hybrid Remote with periodic on-site meetings as required by the Customer

• Security clearance level: Public Trust

• Timeline: This is a contingent posting, expected to start in August, 2026

TECHNICAL PROFICIENCIES:

• ITSM & Change Enablement: ServiceNow (or equivalent) for change, release, knowledge, and catalog; experience aligning enablement to the enterprise change calendar.

• Analytics & Measurement: Power BI/Tableau for adoption scorecards; survey/VoC tooling; define XLAs (e.g., time-to-productivity, self-service rate) and counter-metrics to prevent gaming.

• Content & Training: O365/SharePoint, LMS administration, micro-learning design, and Section 508-aware content; ability to turn runbooks/policies into role-based learning.

• Knowledge Management: KCS practices; build and maintain searchable, plain-language articles tied to top intents and ticket deflection goals.

• Modern Delivery Literacy: Working grasp of CI/CD, IaC/GitOps, policy-as-code, Zero Trust/TIC 3.0, and SRE/SLO basics to translate technical change into user impact.

• Process & Experimentation: Value-stream mapping, process mining, A/B pilots of comms/training, and adoptio