Senior Director, Community

Job Requisition ID #

Position Overview

At Autodesk’s Worldwide Marketing organization, we seek an extraordinary leader to shape the future of Autodesk’s community of customers, partners, and employees.  The Senior Director of the Autodesk Community will play a crucial role in actualizing the potential of the global Autodesk ecosystem by building and nurturing a vibrant and engaged community. You will be responsible for developing and executing strategies to enhance customer loyalty, advocacy and success while driving user adoption, and establishing a culture that honors skillful contribution, imaginative solutions, and compassionate interaction.  

Reporting into the Vice President, Industry & Portfolio Marketing, the Senior Director of the Autodesk Community will be a strategic leader, responsible for developing and executing a comprehensive vision for Autodesk’s global community. You will lead impactful programs and foster deep connections that will fuel innovation and accelerate the adoption of Autodesk’s technology. You will oversee a dynamics team of community professionals who design, build, and operate programs that empower millions of customers, partners, and employees to learn, connect, and grow with Autodesk.   

Autodesk is a leading software company specializing in providing design and engineering solutions to professionals in various industries. With a strong focus on innovation and collaboration, Autodesk empowers its customers to create, visualize, and simulate their ideas to drive better outcomes.  

We are open to candidates based in the United States and Canada, San Francisco or Pacific Time Zone preferred. 

Travel up to 15% domestically and internationally 

Responsibilities  

Community Strategy & Growth 

• Develop and implement a comprehensive community strategy aligned with Autodesk’s business objectives

• Drive growth by attracting new users, deepening engagement with existing ones, and expanding programs to include senior leaders and executives

• Define goals, KPIs, and success metrics to measure the impact of community initiatives

• Partner with Marketing and Sales to align on user acquisition, retention, and advocacy initiatives. 

Community Experience & Programs 

• Design inclusive, high-impact programs and experiences that foster customer loyalty, advocacy, and success

• Evolve community programs for a changing digital landscape (including AI, LLMs, and shifting search behaviors) to ensure discoverability, relevance, and value

• Foster active participation through compelling content, events, and discussions

• Identify and nurture community advocates and influencers to amplify Autodesk’s brand and products

Cross-Functional & Executive Engagement 

• Build strong relationships with executive sponsors and cross-functional partners to understand their vision for the Autodesk community and how it supports both current and emerging business strategies. Align community initiatives with these priorities to ensure continued relevance and impact over time
   

User Support & Product Feedback 

• Oversee the development and delivery of effective user support programs, ensuring timely,