Senior Manager, Omni Experience

About the Role

The Omni Experience team supports executing high-priority projects through strategic collaboration to seamlessly implement omni-channel solutions for Old Navy. The team focuses on building the bridge between innovation and execution, ultimately elevating the customer experience and fostering a community of omni customers with lasting lifetime value.

As the Senior Manager of Omni Experience, you will be leading strategic initiatives that enhance Old Navy’s profitability and establish a competitive edge. You will be responsible for driving the cross-functional RFID execution for Old Navy, as well as driving critical initiatives to advance our strategic priorities, growth, and annual operating plans in close collaboration with brand leaders and company-wide stakeholders. You are passionate about the customer experience and are energized by solving problems and unleashing the potential of the future.

What You'll Do

• Lead cross-functional teams to execute the RFID strategy for Old Navy. Identify success criteria, align milestones, stakeholder communications, implementation, and manage organizational change

• Serve as a strategic leader and cross-functional thought partner as the brand develops its multi-year strategy, long range plans, and annual operating plans

• Support on storytelling and presentation needs for executive-level meetings including board, earnings, and ongoing business review meetings

• Establish and maintain robust documentation processes for all strategic initiatives. Drive leader accountability by setting clear expectations and clear cadence of updates

• Support the omni-initiative intake process to enhance transparency within the omni pipeline and address initiatives that impact cross-functional teams. Encourage data-driven decision-making and support prioritization of initiatives that align to annual operating plans

• Support executive leadership with in-season discussion, decision making, and reaction to the business

• Build critical relationships cross-functionally to support an omni-centric culture and continually build bridges to unlock solutions across teams

• Anticipate roadblocks and proactively address issues before they impact business results

• Be knowledgeable of industry best practices, competitors and consumer behavior trends that can impact initiatives

Who You Are

• Bachelor's degree or equivalent experience

• Professional work experience, preferably within retail, digital, or consulting

• Highly organized with strong project management abilities with ability to lead strategic ideation and execution across varied teams and functions

• Demonstrated track record as an outstanding problem solver and strategic thinker with the ability to quickly identify key issues and develop hypotheses

• Able to translate complex ideas and dispersed information into simple, actionable recommendations

• Strong business acumen related to consumer facing businesses and ability to assess impact of decisions on overall business performance

• Effective relationship-building skills and experience working closely with leaders and cross-functional partners to influence strategic agendas and operationalize key strategic initiatives

• Strong written and oral communication with proven ability to connect and influence with senior executives

• Comfort with ambiguity and a dynamic business landscape. Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment