Customer Billing Representative II

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

 

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

Thomas F. Farrell II Building

 

Job Summary

Under general supervision, this intermediate level Billing Representative is responsible for administering the processing and preparation of bills and billing reports Dominion Energy & its subsidiaries customer accounts. Performs routine and more complex analyses and participates in a variety of intermediate to complex billing activities for either general billing or specialized billing areas. Responsible for administering the day-to-day operations of the billing process. Maintain and monitor the billing system controls for accuracy and timeliness. Audits and reviews each billing cycle to ensure accuracy, research routine and more complex billing issues, bankruptcy accounts and prepares weekly and monthly reports for management; refers highly unusual issues to appropriate person. Monitor, maintain, verify, analyze, and reconcile various routine and more complex reports and processes from both the billing and metering systems.

 

General billing activities including but not limited to:

• Enter various appropriate adjustments into the billing systems.
• Utilizes general understanding of rates as they apply to each customer type and prepare the appropriate miscellaneous billings.
• Participates in the testing and implementation of computerized billing systems and processes as they relate to billing.
• Interpret routine and more complex contracts and rates to apply appropriate regulatory requirements to billing procedures to ensure accurate and timely billing.
• Monitor billing controls and takes appropriate action to resolve routine and more complex issues and referring highly complex issues to appropriate person; recommend and implement corrective measures effectively identifying problems as they occur.
• Provide support for business partners when requested (e.g., emergency storm response).
• Assists other departments' staff to better understand system, tariff, and billing procedures.

 

Specialized billing duties for large industrial/commercial, consolidated billing, key account billing, Solar and other renewable energy customers, hi-lo billing, no billing, or other specialize billing customers include but not limited to:

• Coordinates with business partners (such as: Customer Solutions, Construction, Accounting, and privatization personnel) to research and resolve billing discrepancies/issues.
• Provides billing support to business partners (ex. Storm or emergency response needs).

Required Knowledge, Skills, Abilities & Experience

3-5 years related experience (e.g. customer service, credit, payments, accounting)

• Knowledge, understanding, and application of the company's terms and conditions, policies and procedures, and rate schedules as they relate to billing for electric or gas customers
• Strong knowledge and skills in use of customer billing system
• Demonstrated strong math and analytical skills
• Strong decision making, problem-solving, troubleshooting, and research knowledge and skills
• Demonstrated ability to understand and perform all routine and more complex aspects of the job
• Demonstrated strong ability to work independently with accuracy and speed
• Ability to prioritize work and exercise increased amount of discretion in performance of duties and responsibilities including ability to interpret and implement policies and procedures
• Strong knowledge and skills in using spreadsheet and word processing applications (e.g., Microsoft Excel and Word)
• Excellent oral and written and interpersonal communication skills
• Strong customer service orientation

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:
Associate

Preferred disciplines: Business, Accounting
Other disciplines may