HCCR Supervisor, Table Games Service (Full Time; Varied Shift)

 

(Full Time; Varied Shift) Starting at $27.00/ hourly *$2,000 Relocation $2,000 Hiring Bonus*

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                        Supervisor, Table Games Service

DEPARTMENT:                             Table Games

GRADE/FLSA STATUS:               H17 –Non- Exempt

BADGE TYPE/COLOR:               Key--Blue

REPORTS TO:                                Games Manager—Table

SUPERVISES:                                 Table Games Dealer, DR Table Games Services Supervisor

 

JOB SUMMARY:

Supervise the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery.  Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Caesars Rewards awards as appropriate.  Perpetuates employee motivation utilizing positive recognition and corrective coaching.  In addition, ensures game integrity and provides security of departmental assets.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and endorse the business objectives, ethics, and values of Harrah’s Cherokee Casino Resort in accordance with the Code of Commitment and Mission, Vision and Values
• Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication
• Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company
• Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
• Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel
• Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures
• Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance
• Participate and provide recommendations in the hiring, performance evaluation, and termination processes
• Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff
• Prepare and coordinate the periodical performance review of assigned personnel
• Alert Casino Manager to potential safety problems
• Maintain key security
• Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
• Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate
• Change cards/dice 
• Open and close games
• Verify fill slips, credit slips, and markers pertaining to games in the assigned area
• Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager
• Ensure dealers are delivering the highest quality of guest service
• Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests
• Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution and service recovery, if necessary
• Assure guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees
• Ensure that team members clearly understand and are held accountable for their performance expectations
• Prepare and coordinate the periodical performance review of assigned personnel
• Demonstrate excellent facilitator skills in resolving conflicts between different points of view
• Manage labor, supplies and other expense items in a manner consistent with company strategy
• Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
• When assigned to the Poker Room, is responsible to assist department management