Partner Success Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Partner Success Associate 

We are looking for a Partner Success Associate to join the Marketplace Services team within Corporate Strategy and Development division here at athenahealth. The Partner Success Associate will serve as a key member of the innovation and partnership team at athenahealth focusing on our Marketplace, the distribution channel where partners can market their solution and engage with athena customers. In this role, this individual will lead partners through the onboarding experience, through go-live and then have responsibility to grow the partner success across our network.  Critical to the success of this role is a focus on partner success and the ability to proactively manage a pipeline of partners to grow a robust ecosystem of partners. As a member of this team, the Marketplace Partner Success Associate would be responsible for helping to grow the Marketplace and contribute directly to athena's strategic initiatives. 

The Team: The Corporate Strategy and Development (CSD) division plays an important role in helping to drive athenahealth’s growth agenda. The division’s charter spans strategy, partnerships and M&A. CSD is a high-visibility and high impact group that will interface across all levels of the company providing quantitative and qualitative analytical decision support on cross-company strategic issues and deal execution. 

Job Responsibilities 

• Proactively operate the partner onboarding process from the point of application submission through Marketplace launch 

• Understand the athenahealth Platform Services offerings to articulate the value of athena’s Platform and Marketplace with prospective partners 

• Nurture relationship with prospective partners throughout the onboarding process 

• Responsible for revenue and performance goals tied to partner expansion 

• Manage partners through the full lifecycle of the program 

• Provided Tier 2 partner support to review best practices and provide upsell opportunities to support partner expansion. Serve as dedicated relationship manager for partner executives 

Typical Qualifications 

• BA/BS required 

• 1+ year of professional experience 

• At least 1 year of experience in a customer success, customer service, partnership growth capacity 

• Able to manage pipeline, ensuring that all internal and external stakeholders understand the projects’ goals and deliverables 

• Experience in working with cross functional stakeholders in a technology environment 

• Understanding of healthcare and SAAS Solutions or demonstrated aptitude to learn 

• B2B relationship management 

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term