Global Sales Operations Manager

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

About us

At Udemy, we’re on a mission to transform lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 69 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can transform lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Hybrid work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. 

This hybrid position requires two days per week in Denver, CO the office.

Learn more about us on our company page.

About you 

You’re a forward-thinking individual with a knack for blending strategic consultative thought leadership with operational excellence. Your analytical prowess is matched only by your understanding of marketing operations, sales data, and technological tools. With strong cross-functional collaboration skills, you’re ready to drive impact in a global setting, leveraging your experience to foster a scalable sales pipeline, ensuring both growth and efficiency.

About this role
As a Sales Operations Manager at our leading software as a service company, you will spearhead the operational design and management of our global Sales Development team. This role is not just about oversight; it's about actively engaging in the strategic and operational mechanisms that make our sales engine thrive. You'll be at the heart of our success, driving initiatives that translate into millions in sales pipeline, supported by a team that values innovation and impact.
 

What you'll be doing:

• Lead and optimize the operational framework for a global Sales Development team comprising Account Development Representatives (ADRs) and Sales Development Representatives (SDRs).
• Harness analytical skills to evaluate sales data, compensation plans, and marketing operations, ensuring alignment with sales goals.
• Serve as a bridge between the Sales Development team and cross-functional partners, including Marketing Operations, Data Analytics, Finance, and Sales Compensation, to drive unified strategies and execution.
• Implement and manage sales technologies and tools such as CRM, lead routing, dialing, sales engagement, and business intelligence platforms to maximize efficiency and effectiveness.
• Foster a culture of continuous improvement, leveraging firmagraphic and contact data to refine sales approaches and methodologies.
• Contribute to the strategic planning and scaling of the sales pipeline, ensuring the team's efforts are aligned with the company’s growth objectives.

What you’ll have

• Demonstrated experience in sales operations within a SaaS environment, with a proven track record of managing global teams to achieve sales excellence.
• Robust analytical capabilities, with a deep understanding of sales metrics, marketing operations, and financial principles impacting sales strategies.
• Proficiency in using a variety of sales tools and technologies, including CRM systems, sales engagement platforms, and business intelligence tools, to drive sales operations.
• Excellent cross-functional partnership skills, with the ability to collaborate effectively with teams across Marketing Operations, Data