Junior Operations Assistant/Administrative Coordinator
Bridge Specialty GroupAbout the role
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Junior Operations Assistant/Administrative Coordinator to join our growing team! Candidates must reside in WA, NV, OR, AZ, UT, CO, CA, MT, ID, NM, or WY.
The Junior Operations Assistant/Administrative Coordinator is responsible for assisting our customers with gaining access to our carrier platforms and keeping their data up to date.
How You Will Contribute:
Help new customers establish platform credentials with our various partners.
Provide responsive customer support by diagnosing issues, troubleshooting problems, and delivering effective solutions to ensure a positive user experience.
Collect proper documentation and forms to maintain customer files accurately and consistently in accordance with department workflows and procedures. Including Process changes, terminations and transfers between agencies.
Update customer information in our internal databases, on carrier platforms, and carrier partners. Task and pend to ensure timely and accurate processing, follow up as needed.
Contribute or create a standard operation procedure for each process to be shared amongst your team for training and reference.
Provide clear communication and documentation of workflow status. Respond to inquiries in a timely and professional manner.
Pursue a program of personal and professional development.
Other duties as assigned.
Skills & Experience to be Successful:
Working knowledge of MS Office (Word, Excel, & Outlook)
Working knowledge of carrier websites (preferred)
Experience with Agency Management Software Systems (preferred)
Competencies:
Ability to maintain confidentiality with sensitive data.
Excellent interpersonal communication skills, verbal and written.
Highly organized with the ability to work on multiple projects simultaneously with frequent interruptions and changing priorities
Excellent prioritization skills - sense of urgency
Excellent written and oral communication skills
Creative problem solver
Ability to accept, implement, and follow through with management decisions
Personal and emotional discipline exhibited constantly in the work environment
Ability to prioritize tasks and job function
Ability to complete job tasks and assignments in the required time frames
Ability to work with others
Evidence of positive attitude and enthusiasm for the success of the overall organization, the individual employees, and themselves
PHYSICAL REQUIREMENTS NECESSARY ON A REGULAR BASIS
Speech and hearing sufficient for in-person and telephone communication on a constant basis 7-8 hours per day
Vision sufficient for use of a computer monitor and reading documents
Ability to sit at a desk on a consistent basis – approximately 3-5 hours per day
Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse and telephone
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