SR. Retail Manager

Job Summary

As Sr. Retail Manager, you will provide oversight for all operations of our high-traffic fan store located in Wrigley Field. The SR. Retail Manager leads all store operations at the location and is responsible for making sure the store functions smoothly while optimizing profits. The Sr. Retail Manager will direct restocking efforts, the floor merchandising plan, inventory management, as well as conduct hiring, scheduling and training. In this position, the Sr. Retail Manager must be able to garner respect and motivate personnel to perform at their maximum capacity while keeping the store in excellent working order. The ideal candidate will be an experienced retail operations leader who is focused on people and quality standards.

Detailed Responsibilities

•    Recruit and hire new employees, including team orientation training
•    Train, manage, and regularly evaluate staff performance, including Annual and Mid-year Staff Reviews. 
•    Manage all store operations and delegate responsibilities
•    Take a hands-on approach to ensuring our standards are being executed
•    Supervise employees, providing coaching and mentorship to optimize productivity and increase sales
•    Monitor the store's budgets and payroll, making every effort to maximize efficiency and profits. Identify and implement plans for continual operational improvement.
•    Ensure high standards of merchandising at all times
•    Manage appropriate levels of stock
•    Direct warehouse operations and monitor the flow of merchandise from receipt to   distribution utilizing the Retail Cloud POS and Inventory Management System.
•    Address customer complaints/feedback in a professional manner
•    Maintain current knowledge of market/trends and team players
•    Analyze and predict sales, and sale trends to help make informed decisions
•    Maintain all necessary business tracking and reporting. 
•    Uphold compliance with all legal, health, and safety guidelines
•    Conduct discipline, coaching, and, when necessary, termination of employees
•    Protect against loss by monitoring security and training staff 
•    Planning and managing special event setups and tear downs
•    Ensuring compliance with all Levy Policies and Procedures
•    Other duties as assigned

Retail Manager Requirements and Qualifications

•    3+ years experience in a retail operational position
•    Bachelor's Degree with a focus in Business is preferred
•    High level of computer literacy
•    Passion for retail. Must be able to multitask 
•    Must be flexible with schedule, able to work nights, weekends and holidays
•    Excellent interpersonal and stakeholder management skills
•    Ability to stand /walk long hours (8+ hours/day). Frequent stretching, reaching and bending 
•    Ability to lift heavy objects (30-50 lbs.) on a semi-regular basis