Professional Services Operations Analyst

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

The Professional Services Operations Analyst supports the Worldwide Professional Services Resource  Management and Operations team and is responsible for helping to analyze and improve the operational  efficiency and scalability of the overall team. 

The Analyst will assist in supporting the key operational functions of the Professional Services (PS) team. The  Analyst will deliver reports and analysis on the financial health and operational effectiveness of the PS  business. The Analyst will also assist in optimizing business processes. The Operations Analyst will work with  the Manager of PS Operations to establish the critical policies and procedures of the Professional Services  organization. The Operations Analyst will work closely with Finance,  Accounting, and Digital Solutions.  

Your Opportunity:

• Maintain accurate data and analytics for the Worldwide Professional Services team 

• Manage revenue recognition process to include forecast reporting, end of month fulfillment, process  improvements  

• Identify and suggest PSA tool improvements including additional features, automation, accuracy  improvement 

• Assist with the design, management, and improvements of reporting and analytics around delivery pipeline, backlog, and revenue  management  

• Ad-hoc analysis and special projects that drive improvements and optimization of the PS business  

• Develop and maintain internal documentation, processes, and procedures 

• Partner with Finance, Accounting and Digital Solutions  on managing and improving shared  processes and best practices 

• Interact with systems vendors, consultants, and user communities to stay abreast of systems issues,  roadmap and future enhancements, and best practices

• Document solution designs, architecture and workflows

• Plan, manage, and report to management the revenue forecast for the entire PS team 

• Identify areas for improvement and design and implement solutions 

• Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings 

What You'll Need:

• Bachelor's degree is preferred. May substitute experience for education.  

• 5 years of related experience and 2+ years in a services/consulting industry 

• Prior experience designing business processes 

• Excellent written and verbal communication skills, combined with the ability to communicate with  team members at all levels and varying technical ability 

• Excellent time management and organizational skills 

• Ability to handle high volume of requests and daily operations

• Ability to generate data, but more importantly glean actionable results from the data 

• Microsoft (or Google) Suite skills required, specifically, Excel, Word, PowerPoint 

• Experience with Certinia  PSA, Tableau, and Salesforce 

• Experience with SQL, a plus

• Experience in Professional Services Operations capacity, a plus 

• Ability to work at a computer for an extended period of time 

• Infrequent travel required

#LI-Hybrid

#LI-SR1

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candid