Ambulatory Pharmacy Technician (Per Diem)

Primary Function

The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support.

Responsibilities:

• Provides excellent customer service;

• Interpret and enter prescriptions;

• Clarify prescription orders with pharmacist and/or clinician as appropriate;

• Label and fill prescriptions for the pharmacist to verify;

• Perform pharmaceutical calculations;

• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;

• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;

• Prepares medication for delivery to patients and departments;

• Medication delivery services to patients within hospitals;

• Answers, resolves and triages inbound inquiries;

• Provides outbound therapy/medication adherence check-ups;

• Secures refill prescriptions;

• Resolves insurance related issues and assists patients with various forms of financial assistance;

• Maintains pharmacy inventory including drug ordering and receiving;

• Communicate directly with patients over the phone to assist them in the awareness of their medications and addresses any concerns;

• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;

• Manage, organize, and update relevant data using database applications;

• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;

• Identify trends, resolves problems; recommend improvements; implements change;

• Actively participates in process improvement initiatives;

• Acts as a value-added business partner to stakeholders throughout the organization;

• Protects organization's value by keeping information confidential;

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

• Willing to do whatever is necessary for the betterment of the Company;<