About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Provide timely, efficient, and accurate support to Underwriting with respect to issuing policies; statistical coding; other miscellaneous back-end processes for new, renewal, and endorsement transactions; and miscellaneous clerical responsibilities for office or department.

Core Requirements:

• Perform quality work within deadlines, with or without direct supervision.

• Interact professionally with other employees and customers

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Principal Duties & Responsibilities

• Create policy documents which represent the insurance transaction bound by the underwriter. 

• Ensure the statistical coding and policy issuance complies with regulatory requirements for each insurance transaction.

• Order inspections, premium audits, and loss runs as required.

• Solicit renewal transactions

• Maintain electronic underwriting file.

• As necessary, re-format data for import into front end system

• Provide basic operational support for the product line’s underwriters.

• As requested by underwriters, develop underwriting information from the internet and other data sources.

• Provide back-up support for other Operations Assistants as needed.

• Review facultative insurance certificates to ensure the terms by the reinsurer are consistent with terms expected by the underwriter

• Resolve accounting discrepancies

• Provide operational, production, and underwriting reports to underwriting staff as requested, utilizing front-end systems and/or Business Objects.

• Contact producers to determine appropriate courses of action.

• Assist with User Acceptance Testing of systematic changes.

• Train Operations Assistants with Level 1 experience in local or other branch offices.

• Audit the work of others.

• May be given authority to review/approve endorsements, review/analyze risks, review terms and conditions of underlying policies, review inspections of risks, each of which would be on behalf of Underwriting.

Education & Experience

• Associates degree preferred. 

• Must have completion of a high school education or its equivalent and more than 4 years' experience in a similar position. 

• Experience in commercial property insurance preferred. 

Knowledge, Skills, & Competencies

• Ability to follow operations procedures as outlined by supervisor/manager.

• Ability to meet processing deadlines with minimal error.

• Ability to manage a variety of projects, both long- and short-term simultaneously. 

• Ability to use database software including Windows operating systems, computer network environment and printers to process insurance policy changes.

• Accurate data entry

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of