Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets
products under several different brands. Its vehicles are found in environments ranging from golf courses to
factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:

• Provide concierge-type service to high priority accounts to facilitate customer support for general questions on parts and accessories order status, account activity, warranty information, and technical service.
• Answer and log a high volume of calls and emails from customers to provide timely and accurate information to incoming customer questions and product knowledge requests.
• Partner with the Customer Service team to meet and exceed customer’s service expectations.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Maintain account information in CRM system including logging all calls.
• Assume responsibility and accountability for assignments and tasks.
• Convey information to customers using professional telephone and effective business writing skills with an excellent grasp of grammar.
• Exhibit solid interpersonal skills and maintain composure when faced with difficult situations and personalities.
• Contribute to team goals and perform other duties as required.
   

Qualifications:

• Education: High School Diploma Required, Associates degree preferred
• Years of Experience: Cleroff3- 4 or more years relevant experience required/ Cleroff4- 6 or more years of relevant experience required
• Software Knowledge: Salesforce, SAP, Microsoft Suite