Front Desk Lead

The Salvation Army

Hawaiian and Pacific Islands Division

 Ray and Joan Kroc Corps Community Center

Job Description Rev: (Rev/ 1/9/25)

 

POSITION TITLE:         Front Desk Lead

DEPARTMENT:             Kroc Center Hawaii – Member Services

SUPERVISOR:               Member Services Manager

FLSA STATUS:               Non-Exempt

CLASSIFICATION:       Part Time, Hourly$16.00 - $16.50

           

GENERAL STATEMENT:  The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional, and physical regeneration of all people.

 

MISSION STATEMENT:  The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

 

KROC CENTER HAWAII VISION:  Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus.

 

POSITION SUMMARY: The Front Desk Lead is responsible for providing exceptional customer service experience and for the safe and secure day-to-day operations of Kroc Center Hawaii. The Front Desk Lead will be responsible for membership sales and/or verifying membership through a Point of Sales (POS) system, providing information and answering questions about available programs and retention and appreciation of all guests. This position assumes a leadership role for the Front Desk and takes on supervisory responsibilities in the absence of the Member Services Manager.

 

The Front Desk Lead will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

 

MINIMUM QUALIFICATIONS:

1.  High School Diploma or GED equivalency required.

2.  Minimum two years experience as a cashier and/or in customer service.

3.  Candidate must be computer literate with proficient typing skills and the ability to use new software programs with basic training.

4.  Candidate must have excellent telephone skills with ability to maintain a non-judgmental attitude in working with guests, members and staff.

PREFERRED EDUCATION AND EXPERIENCE:

1.  Experience with a Point of Sales (PIS) system.

2.  Experience in membership recruitment.

3.  Supervisory experience. 

 

ESSENTIAL FUNCTIONS:

1. Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience. For example, smile, make eye contact, use member’s or guest’s name whenever possible, ensure that questions are answered.
2. Candidate will conduct informative tours of the Kroc Center Hawaii. Provides membership information to interested parties and explains the benefits of membership to all guests and visitors.
3. Processes membership applications and guest passes for guests and members according to established procedures.
4. Receive payment by cash, check, credit card or debit card. Compute and record totals of transactions; issue receipts, refunds, credits or change due to guest or members utilizing the Point of Sale (POS) kiosk system.
5. Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards.
6. Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed.
7. Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests. Promote memberships, guest passes and retail items utilizing the POS kiosk system.
8. Receive and answer incoming telephone calls, visitors, and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills.
9. Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean, and neatly arranged at all times.
10. The position will be responsible for all opening and closing duties and securing the POS area at the end of shift.
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