Sales Assistant and Party Host

Application Deadline: 7 March 2025

Department: Retail

Employment Type: Flexible

Location: Oxford Street (Spa Store)

Compensation: £13.15 / hour

Description

The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform layered product demonstrations on customers, and bring the energy on the shop floor.
Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!

Key Information
Hours available: 12 - 28 hours per week Application Deadline: Friday 7th March
Interview Date: Sunday 9th March Shop Floor Trials: On a day between Tuesday 11th and Saturday 15th March
Induction Date: Monday 24th March

Key Responsibilities

• Create a welcoming store environment and offer memorable experiences for customers.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store and external events, providing a memorable and inclusive experience for customers.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Maintain a clean, tidy, and visually appealing shop floor.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from, and control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets 
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working

*qualifying period & hours required

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