Manager, Business Process Improvement and VOS

POSITION SUMMARY

• The Manager, Business Process Improvement and VOS, is responsible for providing project management and subject matter expertise in working with the business to identify opportunities to further improve the end-to-end Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), and Sales Inventory and Operations Planning (SIOP) processes within the Americas region, including improvements in systems/tools implementation. This role is tasked with project managing strategic and operational initiatives designed to offer best-in-class capabilities and technology solutions across the Americas region utilizing the Vertiv Operating System (VOS) governance and framework.
• In this role you will need a process improvement mindset, ability to listen and address specific problems, articulate solutions, and coordinate different projects. The ability to influence others and obtain business buy-in are critical to being successful in this role.
• This is an onsite position at our Global HQ campus in Westerville, OH. 

RESPONSIBILITIES

• Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives.
• Own and drive effective delivery and management of assigned OTC, PTP, NPDI, or SIOP projects through the implementation of a stage gate process that takes initiatives through ideation, feasibility, proforma development, execution, and project closure.
• Plans, facilitates, and manages business process improvement initiatives using agile, lean, or six sigma methodologies, as appropriate.
• Ability to plan and execute 1-2 moderately complex projects simultaneously.
• Strong knowledge of at least one of the following processes: OTC, PTP, NPDI, and SIOP.
• Coach and train the business and teammates on appropriate project management methodologies for assigned projects.
• Lead value stream, business process mapping and improvement workshops with management and associates to identify and implement improvement opportunities for assigned projects.
• Prepare flowcharts and other related reporting packages to track both project deliverables/timelines and key issues.
• Facilitate effective collaboration, communication, and delivery across cross-functional teams.
• Conducts periodic reviews to monitor milestone progress; identifies potential issues and keeps leaders apprised of project status.
• Drive effective partnership with the IT organization as a key stakeholder to drive critical process improvements and system / tool implementations.
• Identify and recommend improvement towards more automated processes.
• Liaise with local Learning & Development teams to facilitate learning, process improvement/validation and logistical coordination.
• Provide expert support, analysis, and research into complex problems and processes relating to assigned projects.
• Maintain a strong focus on execution of delivery of short-term results while moving toward the long-term vision.
• Nurture a culture of continuous improvement, best practice sharing and process standardization and align with other Regions where possible.
• Perform root cause analysis to determine causes of missed performance metrics.
• Partner with business leaders to develop and implement process-specific policies and procedures to drive process efficiency.
• Escalate process issues to respective business owners in a timely and structured approach.
• Develop and train staff on Oracle functionality and efficient ways to utilize the system.
• Utilize Power BI to estimate, prioritize and track projects within the portfolio, outlining savings and business benefit to the organization.
• Identifies gaps in performance versus best practices and works with all levels of the organization in establishing and executing a plan for improvement. Assists with assessment and documentation of the current state, development of the ideal future state process and drives and monitors the implementation plan.
• Create and maintain project tools within MS Excel, Power BI, JIRA, etc.
• Demonstrate Vertiv behaviors: (1) own it, (2) act with urgency, (3) foster a customer-first mindset, (4) think big and execute, (5) lead by example, (6) drive continuous improvement, and (7) learn and seek out development.

QUALIFICATIONS

• Education: Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, or a related discipline. Subject-matter expertise in at least one of four processes: Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), and Sales Inventory and Operations Planning (SIOP) processes preferred. Pr