Scheduled Hours

40

Position Summary

Position is responsible for providing clinical office support, which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and medication prior authorizations.

Job Description

Primary Duties & Responsibilities:

• Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Schedules return patient appointments and patient testing. 
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending patient appointment reminders and/or Zoom links along with other related scheduling duties as needed.
• Answers incoming patient phones calls and directs them to appropriate personnel.
• Assists with Epic inbasket tasks, including patient messages and refill requests to distribute them appropriately.
• Assists with incoming faxes and shared email folders to distribute them appropriately.
• Submits prior authorization requests per office guidelines.
• Cross coverage of other office staff as needed.
• Perform other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Medical Office Setting (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Answering Telephones, Communication, Computer Literacy, Electronic Medical Records (EMR), Epic Applications, Healthcare Terminology, Health Insurance, Health Insurance Portability & Accountability Act (HIPAA), Interpersonal Relationships, Medical Terminology, Office Communication, Scheduling

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

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