Senior UC Consultant

Company Description

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule and/or budget objectives since our inception in 1989. Miratech operates in over 25 countries including Canada, Cyprus , Finland, Germany, India, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, the UK, Ukraine, and the US. Miratech employs 800+ people and Miratech’s sales CAGR exceeds 30%.

Job Description

Responsibilities:

• Perform the implementation and ongoing management of the overall design, solution, and strategy of BlackRock’s Unified Communications environment
• Work with vendors, clients, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications systems
• Carry out maintenance/upgrades on all UC infrastructure and endpoints
• Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders.
• Build and maintain project/technology-related documentation, ensuring that accurate information is always available to other colleagues and management
• Manage UC system logging and provide performance metrics
• Provide incident management and support to the critical issues escalated by the UC Operations team
• Adhere to the design, programming, and application standards as set up by the company. Including compliance with all firm and departmental policies and procedures.

Qualifications

• 6+ years of experience in designing, configuring, implementing, and supporting Cisco Unified Communications solutions
• Advanced level experience of designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC, SME and IMP)
• Advance knowledge of Cisco Dial Plan design and troubleshooting
• Knowledge of Verint Voice Recording architecture, configuration, and user management
• Knowledge of MS Teams administration and AudioCodes SBC
• Experience working with Cisco Voice Gateways (ISR G2 / 4K) and CUBE
• Experience working with MGCP, H.323 and SIP implementation within voice network
• Solid analytical skills which result in sound decisions, solutions, and recommendations
• Strong troubleshooting skills accompanying creating thinking to resolve complex and non-complex issues.
• Knowledge of Cisco Voice Gateway, CUBE and Protocols (SIP, H.323 and MGCP)
• Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
• Experience with manufacturer/vendor support (raising cases, escalating)
• Good knowledge of MS Excel.
• Programming/Scripting experience (Visual Basic/Python etc)

Additional Information

We Offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity empl