Account Director

Company Description

Ugam, a Merkle company, is a leading analytics and technology services company. Our customer-centric approach delivers impactful business results for large corporations by leveraging data, technology, and expertise. We consistently deliver superior, impactful results through the right blend of human intelligence and AI. With 4600+ people spread across locations worldwide, we successfully deploy our services to create success stories across industries like Retail & Consumer Brands, High Tech, BFSI, Distribution, and Market Research & Consulting. Over the past 21 years, Ugam has been recognized by several firms including Forrester and Gartner, named the No.1 data science company in India by Analytics Insight, and certified as a Great Place to Work®.

The name Ugam comes from the ancient Sanskrit language and means “source” or “origin.” Ugam seeks to be the source of solutions for the complex problems of retailers, brands and market research firms worldwide. The name signifies the company’s position as a pioneer in the market for data and analytics, and the source of relevant actionable insights for clients.

Job Description

Accelerate your career with Ugam, the no. 1 data science company to work for.

Ugam, a Merkle company and part Dentsu, is looking for an Account Director.

This role is responsible to support and spearhead the engagement with key accounts; work closely with the sales team and understand client’s needs and translate those into business proposals along with the delivery team.

In this role, you will get exceptional exposure and visibility into the problem areas of top enterprises in the United States. To really crush this role, you will need to combine your strong technical expertise, interpersonal skills, business acumen, and client management skills.

Key Responsibilities:

• Have a strong understanding of the business and clientele of Ugam; build and maintain strong, long-lasting client relationships.
• Operate as the single point of contact for all matters specific to the assigned client account(s)
• Work with multi-disciplinary team to develop ideal solutions as per the business need of the client
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Support timely client reviews, escalations, and drive retention and growth of the business
• Forecast and track key account metrics; meet and exceed Revenue Targets
• Work on RFPs (request for proposal), build proposals and implement business solutions for clients
• Be actively involved in researching and gathering market intelligence, strategic analysis and proposition development to increase business opportunities for Ugam
• Build business plan with projected volume, revenues and simulated P&Ls to present a business case to the stakeholders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Qualifications

Skills, Technical/Domain:

• 8+ years of experience building proposals, RFPs and leading Proof of Concepts (POC)
• Should have experience in account Mining, cross-selling & up-selling the service offerings in consulting set-up.
• Should have strong story-telling skills, presentation skills and insight delivery.
• Should have a good experience handling client delivery.
• A good understanding of various business segments in which Ugam operates. (Analytics, Research, Tech, Content, DPCS)
• (Nice to have) Should have experience working in Retail sector and Pricing solutions.

Competencies, Behavioral:

• Must have exceptional and effective communication, organization, and time management skills
• Must be pro-active and determined (Initiates action, Analytical and problem solver, Good balance between not taking no for an answer vs. going beyond the acceptable comfort levels of stakeholders)
• Open mindset, strong relationship building skills and an active learner

Additional Information

The anticipated salary range for this position is $120K-$150K/annum. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/ 

About dentsu 
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