Patient Access Specialist - Referrals | HVC

DESCRIPTION OF POSITION:

• The Patient Access Specialist processes patients from new patient/testing referral to appointment to registration according to HVC policies and procedures.

RESPONSIBILITIES AND DUTIES:

• Responsible for all new patient and testing referrals that are received via fax or electronic for the entire practice.
• Schedules diagnostic testing and new patient referrals. Ensures indication sheets are completed correctly prior to scheduling diagnostic tests.
• Answers incoming calls within three rings and routes the calls appropriately.
• Greets patients as they walk into the clinic with a smile.
• Checks patients in for appointments.
• Makes copies of appropriate insurance cards and identification and scans into Allscripts.
• Obtains patient demographics information and maintains this information in Allscripts.
• Obtains updated information including signature on New Year paperwork when patient presents for care.
• Prints care slips for appointments.
• Files documents in charts.
• Schedules appointments and procedures and charts them appropriately.
• Schedules patients by phone and who present in person.
• Makes new charts (Dequincy) and verifies all appropriate forms are organized correctly before office visit.
• Maintains schedules for all doctors as needed. Works with each physician's nurse for scheduling, canceling and rescheduling patients as needed.
• Trains new employees on the check-in.
• Handles other duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• High school graduate.
• Advanced computer skills.
• Ability to communicate with patient, family, peers and medical personnel.
• Basic mathematical skills;
• Must be able to apply good judgment when making decisions, and have advanced prioritization skills.

Physical Demands/Work Environment

• Requires professional written and verbal communication and interpersonal skills.
• Ability to deal with stressful situations and conflict resolution.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work®