Field Chief Technology Officer, EAM - Utilities

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Field Chief Technology Officer (Field CTO) is a strategic leadership role responsible for driving the vision, securing business outcomes/value realisation, and leading the customer’s transformation strategy from top down.  The role will also be overseeing the technical direction, innovation, and establish the bridge between strategy and delivery. 

Leading a transformation journey as a Field CTO involves driving the governance and technical aspects of the transformation and ensuring that the customer is well-positioned to embrace and leverage the new way of working.

Key aspects of the role include -

• Business, IT and IFS Solution Strategy
• Technical Guidance and Expertise
• Collaboration and Stakeholder Management
• Commercial Acumen
• Technology Implementation and Execution
• Value Creation
• Risk Management and Compliance
• Change Management

The Field CTO plays a crucial role in shaping and driving the customer’s transformation journey, driving innovation, and ensuring that the governance and technology initiatives align with their business objectives.  This role requires continuous monitoring, measuring, and adjusting to keep the core team aligned and focused within a customer’s ever-changing landscape.

The Field CTO will work closely with IFS Sales Team on driving the joint strategy and IFS GCS to oversee execution.  The Field CTO will primarily be engaged in the field with the customer, leading the IFS core team in collaboration with the customer to achieve a joint outcome. The Field CTO will typically be focused on 1-2 Customers, with additional advisory required on an as needed basis.

The Field CTO will take full ownership of the Customer’s Transformation journey, which will require:

• Strategic ownership of the Transformation journey consisting of implementing a new Operating Model and driving an Evergreen strategy.
• Develop and drive the technology strategy and roadmap.
• Stay updated on industry advancements and best practices to ensure the organization remains at the forefront of technology.
• Provide leadership and guidance in alignment with the Customers Evergreen strategy focusing on the Customer and the Core Team.
• Collaborate with cross-functional teams to align technical strategies with business goals and objectives.
• Confident and able to drive renewal process and engagement required to secure all sources of recurring revenue. Communicate and work closely with sales on upsell and cross-sell opportunities.
• Use the strategic knowledge to identify opportunities to create value for the customer. Liaise with the Customer Success Manager in order to ensure opportunities are reflected accurately in the success plan, and delivered in accordance with the expectations set.
• Support and mentor the Core Team, fostering a culture of excellence and continuous learning.
• Engage with customers, partners, and industry stakeholders to understand their needs, challenges, and emerging trends.
• Build and maintain strong relationships with external partners, vendors to stay informed about industry advancements and potential collaboration opportunities.
• Collaborate with project managers and technical leads to define project scopes, objectives, and deliverables.
• Monitor project progress, manage risks, and adjus