Customer Success Manager - Berlin

<p><em><strong>Deepki, leading the way in ESG SaaS for real estate owners and accelerating the transition towards net zero and sustainability.</strong></em><br/></p><h5>Looking for a new <strong>challenge</strong> with an <strong>impact company</strong>? Please apply!<br/><br/>In a context of strong growth, we are looking for a Customer Success Manager to strengthen our team. You will be responsible for supporting our B2B customers, some of whom are very well known, in the use of our solution in order to ensure the best possible user experience.<br/> </h5><p></p><p><strong>MISSIONS:</strong> The Customer Success Manager will take charge of, manage and support our customers in the deployment of SaaS software.</p><p><strong><br/>Ensure the retention and satisfaction of the customers in your portfolio:</strong></p><ul> <li>Project management during the initial implementation phase of the customer platform</li> <li>Configuration of the Deepki business application according to the customer's needs</li> <li>Analysis of customer data and drafting of deliverables (reporting, analyses, steering committee, energy balances, etc.)</li> <li>Support customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty<br/> </li> </ul><p></p><p><strong>Provide expertise as an energy consultant:</strong> </p><ul><li>Support our clients' CSR implementation projects, e.g. in the context of the application of European regulations (e.g. Decree on Tertiary Sector)</li></ul><p><strong><br/>Support internal operational excellence projects for the team:</strong></p><ul> <li>Improve internal processes and the level of services provided by the team</li> <li>Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team</li> </ul><p> </p><p><strong>ESSENTIAL SKILLS AND COMPETENCES:</strong></p><ul> <li>Project management</li> <li>Quality and methodology</li> <li>Communication and teaching skills</li> <li>Sense of customer contact, ideally BtoB</li> <li>Proficiency in written / spoken German and English is a must</li> </ul><p>Additionally, you should be located in or willing to relocate to Berlin.<br/><br/></p><p><strong>NICE TO HAVE:</strong></p><ul> <li>Interest in data and/or tech topics</li> <li>Interest in ESG issues</li> </ul><p> <br/></p><p><strong>Why join Deepki?</strong></p><p>Deepki’s teams are dedicated to making an impact by harnessing data to transform the world’s most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki.</p><p>Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish. </p><p><br/></p><p><strong>Permanent contract </strong><br/></p><ul> <li dir="ltr"><p>28 days annual leave</p></li> <li dir="ltr"><p>Monthly public transport reimbursement </p></li> <li dir="ltr"><p>Lunch allowance</p></li> <li dir="ltr"><p>Private pension contribution </p></li> <li dir="ltr"><p>Hybrid working - home office &amp; office</p></li> <li dir="ltr"><p>Access to a language learning platform</p></li> <li dir="ltr"><p>2 days Onboarding in Paris with all new Deepkies</p></li> <li dir="ltr"><p>Annual off-site meeting in Paris</p></li> <li dir="ltr"><p>In-house training </p></li> <li dir="ltr"><p>International environment</p></li> <li dir="ltr"><p>Access to a language learning platform</p></li> <li dir="ltr"><p>Dynamic and passionate ecosystem where everyone's initiatives have their place</p></li> <li dir="ltr"><p>Office in the heart of Berlin (Stadtmitte)</p></li> </ul><p><br/></p><p></p><p><strong>Work-study contract</strong><br/></p><ul> <li dir="ltr"><p>Monthly public transport reimbursement</p></li> <li dir="ltr"><p>Lunch allowance</p></li> <li dir="ltr"><p>Hybrid working - home office &amp; office</p></li> <li dir="ltr"><p>International environment</p></li> <li dir="ltr"><p>Access to a language learning platform</p></li> <li dir="ltr"><p>Dynamic and passionate ecosystem where everyone's initiatives have their place</p></li> <li dir="ltr"><p>Office in the heart of Berlin (Stadtmitte)</p></li> </ul><p><br/></p><p><strong>More about Deepki</strong></p><p>Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet. </p><p><br/>Deepki is the only company in the world offering a fully-populated ESG data intelligence platform combined with expert advisory services. The company’s end-to-end solutions leverage data to improve ESG performance and maximize the value of real estate assets.<br/>Deepki has of