Job Description Summary

The Field Service Engineer 1 for BD Pyxis Dispensing Devices is accountable for independently providing
efficient and effective field service support to all BD dispensing customers within a given territory in a
timely manner, including, but not limited to service and repair, preventative maintenance, calibration,
installations, and limited cross-functional support for Sales and Implementation teams

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job Title: Field Service Engineer 1
The BD family is seeking responsible and committed people to join our team of professional Field Service  Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing  segment. The BD Pyxis brand combines shown technology with actionable intelligence to prevent  medication errors, help free up clinician time to focus on patient care, increase the predictability of  medication availability and reduce inefficiencies in the medication use process. At almost every point in  the medication use process, safety and efficiency can be increased with the comprehensive capabilities  of the Pyxis medication management system. Learn more at: 
https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medicationand-supply-management-technologies

The Field Service Engineer is a remote field-based position with daily travel to our customer locations  within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is  based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Accountabilities of The BD Pyxis Field Service Engineer 1 role:

• They will provide remote and on-site technical support for BD Pyxis automated dispensing  systems located within hospitals and other healthcare facilities within the region and in  accordance with our customer support agreements, outstanding of DHA/DoD facilities

• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding  proprietary hardware and software system components, maintain ownership of the work order,  advance issues to the team lead and manager; log, track, and document all work order activity,  and be capable of fully supporting all products within the region. 

• Implement a preventive maintenance program, provide limited multi-functional support for our  Sales and Implementation teams, and other support activities as applicable to the role

• Demonstrate a moderate use of proficiency and an appropriate ability to solve  hardware and software problems

• Provide efficient field services to all BD customers in a timely manner, including but not limited  to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

• Maintain proper and accurate small parts inventory for the purpose of service and follow  approved policies and procedures for inventory controls

• Provide accurate and timely documentation that details field activity, expenses, time  distribution and other information as required

• Continue training and self-development to learn the products and applications of the company  for success in the role, advance abilities, and attend management approved seminars and  training sessions to advance to the next level in 2-3 years

• Maintain company assets (car, tools, and inventories) securely and in working order

• Possess and maintain a solid understanding of corporate and service department procedures  and policies, including customer complaint handling and Medical Device Reporting.

• Able to work independently and in a team environment, and engage/advance to team  leadership for sophisticated solving and resolution of issues as needed.

Qualifications for the BD Pyxis Field Service Engineer 1 role:

• Associate Degree in Healthcare Technology or other technical field, or 3-5 years of combination Hardware/Software/IT experience supporting both proprietary and  standard applications

• 24x7 on-call experience in a cus