Sr. Analyst, R&D Operations, Burger King

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Job Overview:

The Sr. Analyst of Operations/R&D is responsible, in parallel of supporting the Sr Manager R&D operations, for managing the content for the design and development of Operational Procedures for new and enhanced products and processes across Burger King, Americas. The position also manages the process of feedback, smallware kits, project management and presenting Ops R&D during meetings. In addition, the role works with other functions within the organization including Culinary, Marketing, Operations and Supply Chain.

 

Responsibilities:

• Maintain project trackers and produce routine updates on progress of key workstreams
• Charged with identifying opportunities and areas for improvement to best support the goals of improved Ops standards.
• Manage and evaluate innovation pipeline assisting strategic decision-making and Go-to-Market process.
• Gather information and develop checklist, to hand off to analyst for the development of operational materials for products going to market test and or National
• support different cross-functional programs and projects of varied sizes and types concurrently.
• Influence strategic informal and formal communication with cross functional teams
• Support in development of presentation decks
• Cross-functional alignment with internal partners (e.g. Culinary, Marketing, Supply Chain, Quality Assurance) and working with external suppliers to bring products to market and resolve issues with existing products 
• Document product innovation strategy, managing timelines on the development and launch of new products/packaging and the renovation of existing products 
• Routinely spend time at the restaurant for training and leanings on the operations
• Concept and product testing to provide operational insights and validation to innovation ideas 
• Apply existing and new solutions in creative ways to address complex issues and problem
• Work closely with the restaurant  team to develop and maintain consistent high standards for system wide execution
• Constantly analyzes current restaurant performance for improvement and enhancements

Competencies:

• Influential in relationships with external stakeholders (Franchisees and vendors) and internal partners (Field teams   Marketing, etc.).
• able to demonstrate intimate knowledge of restaurant operations and restaurant tech
• Ability to anticipate and solve complex problems and resolve issues independently / with partnership guidance.
• independently / with partnership guidance.
• Experience working with high-profile consumer brands and with franchisee model a plus.
• Excellent organization skills, with strong ability to multitask and ability to prioritize to meet deadlines and re-prioritize as needed.
• Ability to develop and maintain excellent professional relationships with a variety of audiences to include various other departments within RBI business partners, and franchise partners.
• Excellent communication, presentation, and facilitation skills.
• Ability to synthesize and analyze small and large data sets into useful information, depending on the need.
• Ability to translate complex circumstances and ideas and clear, concise, and supported recommendations.
• Ability to influence senior leaders in the organization and across different cross functional groups
• Experience working with high-profile consumer brands and with franchisee model a plus.
• Fluent in both written and conversational English
• Proficiency with Microsoft Office Suite programs (Excel, Word and PowerPoint).

Qualifications:

• 2-3+ years of previous experience in food product innovation in the fast food / restaurant industry, or in a Consumer Goods company  
• 1-3 years of relevant professional experience, operations or client success roles preferred (internship experience considered)
• Bachelor's degree in business or related field, preferably in Food Science / Food Engineering / Nutritio