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Event Support Specialist (Contract)
The Opus GroupUnited States, United StatesRemotefull_timeVerifiedPosted 26 Mar 2025
💰 $60,000/yr($50,000/yr – $60,000/yr)
About the role
Position/Title: Event Support Specialist Department: Event Technology and Registration Reports to: Sr. Director, Attendee SupportLocation: RemoteEmployment Type: Temporary, Full-time, Hourly, Non-ExemptTravel Requirements: May include up to 5% (travel required Nov. 28-Dec. 5th)Contract Dates: June 2, 2025 - December 5th, 2025 WHO WE ARE
Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved. Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world. If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.
WHAT WE ARE LOOKING FORThe Event Support Specialist plays a key role in executing event registration support for large-scale corporate events. Responsibilities include responding to attendee inquiries via email and phone, processing registration requests, and managing hotel reservations. This role requires exceptional communication skills, attention to detail, and the ability to navigate event technology platforms. Daily tasks include:
Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved. Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world. If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.
WHAT WE ARE LOOKING FORThe Event Support Specialist plays a key role in executing event registration support for large-scale corporate events. Responsibilities include responding to attendee inquiries via email and phone, processing registration requests, and managing hotel reservations. This role requires exceptional communication skills, attention to detail, and the ability to navigate event technology platforms. Daily tasks include:
- Managing attendee support emails
- Processing ticket cancellations, transfers, and registration requests
- Updating hotel reservations
- Providing clear, professional communication with attendees, clients, and vendors
- Previous experience in events, group meetings, and/or hospitality
- Excellent written communication skills
- Strong customer service and problem-solving abilities
- Ability to quickly learn and navigate event technology platforms
- Attention to detail and organization
- Professional presence
- Ability to manage multiple tasks efficiently
- Ability to work independently and resourcefully
- Ability to maintain high levels of confidentiality
- Assist attendees with registration processes, including ticket purchasing, transfers, and hotel bookings
- Respond to attendee inquiries via email and phone with professionalism and clarity
- Maintain thorough knowledge of event registration processes
- Serve as a liaison between attendees and event management, specifically regarding platform issues
- Support event managers in training new team members
- Complete tasks as assigned by event project managers
- Ensure all proprietary information remains confidential
- Travel onsite to provide attendee support as needed (required Nov. 28–Dec. 5)
- Assist in tracking accessibility requests, meal preferences, and other attendee needs
- Event Technology – Proficiency in Microsoft Office, event registration platforms, and reporting tools is strongly preferred
- Strong Communication Skills – Excellent written communication abilities
- Customer Service & Hospitality – Professional, service-ori
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