Senior Certified Medical Assistant #Full Time

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Certified Medical Assistant Career Ladder!

Job Summary:

The Senior CMA (SCMA) is an experienced professional with a proven record of handling complex cases and using independent judgment. In addition to clinical and administrative duties, this person will support quality improvement activities to ensure quality patient care. The SCMA is able to perform with minimal supervision. As a key member of the patient care team, the SCMA will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of empathy, communication, trust, safety, inclusion, and service.

Job Responsibilities:

Clinical Duties

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
  • Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
  • Assisting patients as needed with walking, dressing, collecting and processing specimens and point-of-care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
  • Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
  • Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
  • Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
  • Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
  • Entering orders in Epic as required.
  • Notifying physicians and nurses of emergencies and performing first aid.
• Processing, sterilizing, and organizing instruments daily.
• Perform additional specialty-specific duties as assigned and based on clinical operational needs.
• Other duties as assigned.

Front Desk Support Duties

• Collaborate with Front Desk staff to expedite the delivery of quality patient care, provide an excellent patient experience, and promote patient flow. Duties include:
  • Managing and tracking the patient flow from arrival until exam room departure using an EMR system, including welcoming and informing patients of any delays.
  • Serving as a liaison between physicians and other individuals such as patients.
  • Preparing and maintaining medical charts.
  • Copying and mailing requests for medical records, ensuring HIPAA compliance.
  • Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed.
  • Answering telephone calls and taking accurate phone messages.

Please note: In some practices and based on operational need, the CMA may be required to perform full scope of front desk duties in conjunction with or in lieu of CMA duties (e.g., check-in, pre-registration, appointment scheduling and related follow-up).

Administrative AND/OR Role-Specific Duties

• Participate in debriefing and quality improvement practices to ensure quality patient care. Bring safety and quality events, concerns, and needs to debriefs/safety huddles. Collaborate with team members on quality-related projects.
• Increase transparency, encourage event reporting, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.
• Share knowledge and offer guidance/mentorship to facilitate team collaboration and a supportive environment.
• May assist with daily staffing schedules, same day absences, etc. Help to ensure adequate coverage and address related issues as directed.
• Assist with onboarding and training of new or less experienced CMAs. Share knowledge and offer guidance/mentorship to facilitate team collaboration and a supportive environment.
• C