Member Communications Specialist - Remote

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Member Communications Specialist - Remote

Job Description

The Member Communications Specialist is responsible for the development of routine and complex member material initiatives. This position will develop relationships with key partners inside and outside of Prime and will focus on flawlessly executing and improving the end-to-end communication development process for internal and externally focused member communication initiatives.

Responsibilities

• Coordinate the development of tactical member communications (letters, postcards, flyers, emails, etc.) using job tracking tool, while completing jobs on time and on budget; prepare presentations for meetings and client use; present information to internal clients on conference calls or in person
• Collaborate with internal and external clients in person, virtually, or through digital tool such as Compliance 360, to apprise of timelines, solicit feedback and receive approval of member communications
• Identify, establish and maintain key internal relationships, including the assigned Client Engagement team, to increase business acumen and awareness, collect Client Specific Information, learn about Prime products, understand issues, and support the delivery of Prime and our client's member communication priorities and requests
• Translate client requests, interests or priorities into marketing strategy briefs for either member or Business to Business (B2B) marketing materials
• Partner with Prime Creative Services to edit presentations, charts/graphs and member-facing member communication collateral to ensure messaging is customized to needs of specific clients for use in client meetings or member mailings
• Provide project management for both routine and complex member communication jobs for assigned clients; develop timelines, track complete list and ensure on time delivery of all member material jobs for assigned clients
• Develop thorough understanding of the end-to-end member communication development process (including data and printing); proactively manage timelines, milestones or risks and ensure necessary partners and leadership are informed as appropriate
• Participate in cross functional projects that may extend outside department
• Other duties as assigned

Education & Experience

• Bachelor's degree in marketing or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

• 3 years of work experience in marketing, public relations or advertising agency roles
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Strong verbal and written communication skills
• Ability to meet deadlines
• Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments
• Organization and prioritization skills, strong attention to detail, and the ability to simultaneously manage multiple projects, under pressure and strict timeframes, without compromising quality

Preferred Qualifications

• Work experience in Pharmacy Benefit Management (PBM) or health care industry

Physical Demands

• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $53,000.00 - $85,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affir