Digital Innovation Director, Global Open Innovation New Concepts & Experience

COMPANY OVERVIEW:

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

ABOUT THE JOB:

CHANEL is looking for a Digital Innovation Director to join our Open Innovation New Concepts & Experience team in New York! We're redefining the future of retail through innovative digital experiences, and we're seeking a skilled candidate to help spearhead our experiments & new initiatives. Our ideal candidate will have 7+ years of experience and a passion for digital management and innovation.

WHAT IMPACT YOU CAN CREATE AT CHANEL:

This role will focus on creating & overseeing the development of cutting-edge tools, owning the end-to-end responsibilities associated with our digital experiments pipeline, managing agency partnerships, and maintaining digital products to enhance retail experiences and push the boundaries of what is possible.

YOU ARE ENERGIZED BY:

• Digital Product Innovation: writing strategic & functional requirements for new digital products & projects, coordinating closely with key stakeholders to ensure new products are holistically aligned with team vision and goals, designing and driving experiments to explore key strategic topics via new digital products, from ideation through execution & results analysis
• Project Oversight & Ownership: driving the development and implementation of innovative tools supporting the launch of new retail experiences, managing the entire project lifecycle, ensuring milestones are met and the final deliverables meet quality standards, owning the post-launch phase of all products, ensuring the continued functionality and optimization of digital products, conducting regular assessments, identifying areas for improvement, and initiating updates or enhancements
• Vendor Management: collaborating cross-functionally with the team to launch new vendor projects, including benchmarking for vendor selection, leading coordination with external agencies tasked with building new products for the Open innovation team, driving new innovation projects with vendor partners, collaborating closely to ensure alignment with project goals, timelines, and deliverables and driving execution
• Team Collaboration:  fostering collaboration between cross-functional teams, including retail, marketing, IT, and design, to ensure seamless creation, integration & launch of digital initiatives, working closely with retail teams to drive adoption of digital tools across projects, owning digital responsibilities for cross-team projects requiring digital expertise—for example CRM & marketing
• Performance Analysis: identifying digital KPIs for all team projects, owning quality & results analysis required for product maintenance, enhancement and experiment reporting, conducting thorough analysis and measurement of experiment performance using relevant metrics and KPIs, working closely with team Intelligence partners, producing insights to refine digital strategies, enhance user experience, and drive continuous improvement.

WHAT YOU WILL BRING TO THE TEAM:

• You set clear goals, prioritize with precision, and execute initiatives flawlessly, exceeding expectations in a demanding environment.
• Your critical thinking skills shine when tackling complex situations, and your innovative solutions bring bold results.
• You thrive in dynamic environments, adapting to changing priorities while keeping your eyes fixed on the main objective.
• You connect seamlessly with internal and external stakeholders at all levels, using your excellent communication and interpersonal skills to build strong relationships.
• You embrace new challenges with enthusiasm, inspiring others to join you in pushing the boundaries of digital possibilities.
• You have a proven record of successfully managing agency partnerships or development teams to deliver projects on time and within budget.

POSITION LOGISTICS:

• You have 7+ years in a digital management or innovation leadership role, preferably within a consumer-focused environment.
• Bachelor’s degree required. Additional certifications in project management or digital / innovation programs are highly preferred.
• Familiarity with digital product development processes, software development lifecycle, and project management methodologies. Experience managing developers or technical teams is a plus.

The anticipated base salary range for this position is $127,000 to $161,000. Base salary is one component of the total compensation for this position. Other