Account Director/Senior Account Director, OMNI

Account Director/Senior Account Director, OMNI

The Account Director/Senior Account Director is accountable for serving as a key point of contact for senior clients to provide strategic and project-related support and for leading workstreams and projects (as needed) to the highest standards to ensure clients’ strategic objectives are met.

Primary duties and responsibilities include, but are not limited to:

• Taking a leading role to establish a growth mentality – enabling and empowering team members to be their best
• Providing a leadership role within assigned accounts, working closely with the Business Unit lead
• Developing client relationships, driving business growth, and strategically leading accounts
• Fostering and driving successful collaborations between team disciplines across regions
• Providing sustained and continued business growth through new business and capacity planning
• Maintaining excellence in delivery, creativity, and service through mentorship and development/implementation of training

The Account Director/Senior Account Director is involved at every stage of business – from pitch to delivery – including concept development, brand strategy, omnichannel planning, and development of sales materials, digital projects, etc., providing support for the effective running of multiple accounts, which will include:

• Monitoring forecast and plans in conjunction with Account Managers and Account Executives to ensure business objectives are met, on time and within budget
• Preparing for mid-month and month-end meetings, ensuring the teams have completed all actions in a timely manner
• Providing suggestions that ensure smooth workflow and optimize collaborative working practices
• Supervising the development and execution of all tactical programs from start to finish within assigned accounts
• Supporting the development, training, and growth mentality of Account Executives, Senior Account Managers, and Account Managers
• Displaying a thorough understanding of clients’ business objectives, product strategy, and relevant therapeutic area, with an ability to clearly communicate this to team members
• Proactively seeking new business opportunities and leading pitch efforts
• Managing the supervision of projects to ensure timely completion, on strategy and within budget, with a “big picture” of the client’s business and the industry
• Maintaining an in-depth understanding of the relevant policies in the UK (and equivalent across Europe) and US that impact OPEN Health’s brand communications business
• Highlighting key issues to the Business Unit Director/Group Account Director regarding key accounts and the account team, as appropriate

Qualifications

• BA or BS in marketing, communications, biology, life sciences, or related field (candidates with an advanced degree and/or CMPP certification preferred)
• 6+ years of experience in the pharmaceutical industry on the agency side, ideally within advertising or medical communications, leading global/regional accounts and collaborating with centers of excellence and internal teams
• Specialized knowledge in client service and pharmaceutical marketing; omnichannel experience a plus
• Expertise in brand communications strategy, client management, finance, and business
• Ability to multitask, build strong relationships with clients and within the agency, and think analytically
• Proven business development results
• Highly successful relationship initiator and builder with a resilient personality that capitalizes on every opportunity presented
• Experience in publication, medical communications and/or creative deliverables management
• Ability to manage multiple and sometimes competing challenges, issues, and priorities with the ability to delegate, problem-solve, and set clear expectations
• Proficiency in MS365 including Word, Excel, PowerPoint, Outlook and Teams

#LI-Remote

Key Words: Agency, Healthcare Comms, Healthcare Communications, Creative Account Director, Omni, Pharma, Biotech, Digital branding, medical communications, pitches, new business, growth target, project management, strategy