AVP, Consumer Bank Product Owner – Digital API

Job Description:

Role Summary/Purpose:

Synchrony is continuing to build a world class Digital Bank – with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle. This role as Consumer Bank Digital API Product Owner will be responsible for leading the API implementation of new features and enhancements to our consumer bank. We are seeking an agile-trained product owner that has experience with API teams and strong technical acumen.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL)

• Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners

• Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules

• Ability to deep dive into complex technical systems

• Ensure strong communication and coordination to the “front end” developers and teams as well as any other API consumers

• Recommend new technology trends and innovative products/features to the teams

• Oversight and leadership of the wing-to-wing product development lifecycle, including build, test, launch, and adoption 

• Work with the Agile Development Team and Scrum Master, lead backlog planning and grooming, and support Release planning

• Coordinate and lead user acceptance testing (UAT) for releases  

• Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance

• Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog

• Lead “run the engine” functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc. 

• Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk

• Keep all product and API documentation up to date

• Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience

• Participate and work in Scaled Agile Framework (SAFe) as our teams are part of a Solution Train

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization.

• 4+ years of digital product owner experience, including experience in API and/or services management.

• Ability to work U.S. east coast hours AND must be able to go into a physical hub location on a regular basis.

Desired Characteristics:

• Experience with Agile and/or SAFe (Scaled Agile Framework) in a product owner role

• Track record of creative and strong problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated

• Strong communication skills (verbal and written)

• Passion for learning about new technologies and identifying ways to drive innovation

• Analytical mindset and skillset

• Strong presentation skills

• Experience influencing in a matrix environment across various levels

• Strategic thinker

• Proven ability to develop and implement action plans to drive business results 

• Strong project management experience, with a record of delivering on time

• Strong digital proficiency, including launching new products and capabilities

• Strong understanding of mobile and web applications 

• Experience leading large cross-functional virtual project teams

• Experience with API teams

Grade/Level: 11