Customer Experience Specialist - FT

Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued.  

If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!  

What You’ll Do:    

You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection.  You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.     

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction   

• Provide a premium customer experience by delivering vehicles directly to customers  

• Collaborate with team members and management to coordinate timely vehicle delivery and collection    

• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations    

• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle   

 Perks You’ll Get:    

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)    

• On-the-job training    

• Paid time off    

• Medical, Dental and Other Insurance    

• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses    

• Retirement benefits (401k)    

• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars    

* Above perks may vary based on full-time/part-time status and location    

What We’re Looking For:   

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental   

• Professional, friendly demeanor with a focus on customer satisfaction     

• Strong verbal and written communication skills   

• Technologically proficient and comfortable using various mobile devices