Winning Streaks Server - Part Time or On Call

 

GUEST SERVICE REQUIREMENT:

The vision of Harrah’s North Kansas City Casino andHotel and Caesars Entertainment, Inc. is for each of our brands to be theoverwhelming first choice of its targeted customers for casinoentertainment.  When you work atHarrah’s, your most important responsibility is providing truly greatservice to every guest every time. You’ll see this in the fundamentals of how we run our business, how wedeliver and measure great service, and the policies to support it.  All Harrah’s employees are expected toprovide fast and flawless service, promote our Caesars Rewards program, helpplayers feel lucky by wishing them luck, celebrating wins, and providing fastservice to keep them in action, recognizing and making players feel special byusing the guests’ names, remembering what they like and anticipating their needs,and providing a spotless, pleasant, and clean environment, which includesdressing neat and clean and being well groomed. By joining the Harrah’s team, you are committing yourself to thesevalues and acknowledging your dedication to truly great service.

 JOB SUMMARY:

The primary responsibility of the Food Server is to provide prompt,courteous service to all patrons and ensure the guests receive a pleasurable dining experience.

 ESSENTIAL JOB FUNCTIONS:  (includes but is not limited to the following)

Must demonstrate pride, attention to detail and have expert knowledge in all aspects of restaurant (i.e. menu items, food prep,service standards, bar concept, etc.)

Food servers are ultimately responsible for theexperience of the guest in their assigned station.

• Provides prompt, courteous food and beverage service to casino guests within property restaurants.
• Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her service as necessary.
• Acknowledge customers immediately with a smile.
• Inform guests of any specials and has a thorough understanding of the beverage and food menu to answer any questions the guest may have.
• Take beverage order and serves in a timely manner.
• Ensure the food order is correct before serving to the guests.
• Serve meals/beverages to guests and periodically returns to assigned tables for additional service.
• Monitors tables closely and is attentive to guests’ needs. Remains attentive to the needs and requests of the customers during their stay.
• Clears empty plates and glasses from tables. Clearing and scraping all dishes in the side stations after clearing a table.
• Prepare sections and side stations, i.e., make sure tables are cleaned and set properly.
• Prepare silverware neatly and quickly at table.  Clean area when finished preparing.
• Accept payments and maintains accountability for all transactions and complimentary charges.
• Maintains a clean workstation.
• May be required to run food on a rotational basis regardless of where guest is seated
• Is at all times appropriately groomed and wears the uniform provided

Registers transactions, handles cash, room chargesand complimentary tickets according to procedures and guidelines established bymanagement. Accept payment as required. Accounts for all money received and alltransactions recorded during shift.

Maintains the appropriate appearance of workstation in accordance with county health and department service standards.

Ensures that side-work, supplies and stock isprepared for the shift and closing side-work is prepared for next shift.

Follows all applicable safety procedures.

Follows all standard operating procedures

Perform other related duties as assigned andrequested.

• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PERFORMANCEREQUIREMENTS:  (knowledge, skills, and abilities)

Extensive knowledge of food and beverage products.

Ability to perform basic/intermediate math skills.

Ability to operate point of sale systems.

Ability to read, write and understand English.

Ability to communicate effectively and establishand maintain effective working relationships with guests, staff and management.