Senior Patient Care Liaison
UC San Francisco (UCSF)About the role
Reporting to the Director of Concierge Services, the concierge services patient liaison is responsible for coordinating the high-level patient care referrals of the Concierge Services Office, including specific responsibility for patients of the Concierge Services Program and Affinity Relationship Programs. The patient care liaison must make a significant contribution to the annual Concierge Service departmental goals relative to improving patient and customer satisfaction, access to clinical services, increased referrals, and medical center philanthropy.
The liaison is administratively responsible for providing efficient, personalized services to high-level concierge patients at UCSF Medical Center in order to coordinate access to all institutional clinical services. Services may include: record review, physician referral, registration, obtaining medical records, multiple appointment/consultation scheduling, transportation and hotel accommodations, and personalized patient escort service, etc. Must be able to effectively communicate with a diverse population of high-level concierge patients and referring entities, including Fortune 500 business leaders and owners, major donors and “friends” of UCSF, politicians, celebrities, UC senior leadership and faculty, etc.
Department Overview
Concierge Service is offered to UCSF donors, those with important relationships to UCSF, patients with complicated needs and their families, friends and colleagues.
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
45%
Yes
Works on patient referrals according to established procedures, provides personal and
customized service. May include patient record review, physician referral, registration, financial counseling, transportation and housing.
15%
Yes
Utilizes resources across the medicalcenter and / or healthcare system to successfully meet program goals. Includes meeting patient satisfaction standards, increased
referrals, marketing, outreach and philanthropy.
15%
Yes
Liaison with departments across the medical center or healthsystem for referrals. Assists with establishing appropriate services based on diagnostic information.
10%
Yes
Consults withfamily members to discuss theirneeds, provide assistance with lodging, transportation, meals, and various aspects of daily life.
15%
Yes
Maintains database and provides reporting of referral
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