Client Operations Internship (Fall Semester)

Job Summary:

JOB DESCRIPTION – Client Operations Intern

Location: New York, NY; Atlanta, GA; Philadelphia, PA; or Washington, D.C. 

Division: Ticketmaster

Line Manager: Regional Area Manager

Contract Terms: Fall Internship 20-25 hours per week (Part Time), Requires some evenings & weekends

THE TEAM

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

THE JOB

Ticketmaster’s Field Support Operations team is in search of a highly motivated, organized and most importantly, enthusiastic student who is interested in interning within the heart of the live entertainment industry and being exposed to clients as varied as concerts, professional sports teams, university athletics, and performing arts.

As a Ticketmaster Client Operations Intern, you can expect to develop operational and project management skills, and at the same time, gain invaluable real-world experience in the live entertainment industry.  This internship is on the client support team within Ticketmaster and will be focused primarily on the day-to-day operational support aspects of our wide client base. As part of the team, our goal is to ensure quality support, product adoption and results for our clients.

WHAT YOU WILL BE DOING

BUSINESS MANAGEMENT

• Develop a client centric mentality.
• Exposure to Salesforce CRM platform.
• Exposure to client satisfaction and corporate metrics.
• Understand ethics, compliance, and business conduct pertaining to the industry.
• Understand time management requirements when working with individuals or clients/teams.
• Understand how large companies function and communicate.
• Insight into budgeting in regards to overtime and Travel/Entertainment.
• Learning new Ticketmaster Product and learning from the staff in product adoption and training.
• Monitor key product usage to assist in creation of area best practices.
• Shadow and assist at a client box office to understand the inner operations of a venue.

OPERATIONS

• Understand the needs of small & large clients, and why they are different or similar.
• Learn how to apply operational skills and tactics towards events and onsales.
• Assist with checking client event submissions and event changes.
• Develop & observe presentation skills.
• Learn operational/metric tracking techniques.
• Understand and assist in the execution of event onsales or reports for clients.
• Understand the necessity of detailed product analytics.
• Develop competencies in planning management.
• Work with our clients and staff to develop strong communication skills.
• Major event support, to include assisting with venue access control.

PRODUCT

• Become familiar with ticketing software programs.
• Gain substantial knowledge into Access Control and reporting programs.

PERSONAL DEVELOPMENT

• Develop planning, organizational and time management skills.
• Increase knowledge of computer skills and technology.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Currently enrolled in an accredited college, university or trade school
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
• Be working toward a degree in Sports/Event Management, Marketing or Communications is preferred.
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 25 hours per week with some availability to work evenings, weekends and holidays.
• Be detail oriented.
• Eager to learn and be proactive with new tasks.
• The ability to always conduct yourself in a professional matter.
• The ability to learn and absorb at a fast pace.
• High proficiency in MS Office, particularly Excel.
• Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through offi