Executive Director of Student Success Services

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About Northern Essex Community College:
 

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts.  Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center.  Our urban campus in Lawrence occupies a number of buildings in the heart of downtown.  Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center.  Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve.  NECC is also committed to using evidence to guide planning and decision-making.  These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve.  With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

Job Description:
 

POSITION: Full-Time Executive Director of Student Success Services (Executive Director): Student Success Services; Haverhill and Lawrence (45 Franklin St.) Campuses; 37.5 hours per week; Non-Unit Professional Position.

SUMMARY: Reporting to the Vice President of Student Affairs, the Executive Director provides forward-thinking and strategic leadership and oversight for the college's student support functions, including CARS, PACE, SOAR, and Academic Coaching.

This senior leadership role is responsible for fostering a coordinated, student-centered approach that enhances engagement, retention, and overall student success. Using a data-informed framework, the Executive Director will guide initiatives that improve access and persistence while ensuring alignment with NECC's broader enrollment planning and institutional priorities.

RESPONSIBILITIES:                   

• Provide visionary leadership and effective day-to-day management for the CARS, PACE, SOAR, and Academic Coaching programs.
• Design and implement cross-functional strategies to promote collaboration among departments, increase service access, and support holistic student success.
• Ensure departmental compliance with all federal and state guidelines, particularly related to grant-funded programs and initiatives.
• Monitor and analyze student utilization of support services to identify trends impacting persistence and retention; develop data-driven reports and translate findings into actionable strategies to enhance student support planning.
• Partner with Enrollment, Academic Affairs, and Student Life to ensure smooth student transitions from entry to completion.
• Lead and mentor a team of staff, fostering a culture of innovation, accountability, collaboration, and excellence.
• Manage and oversee budgets for all supervised departments, ensuring the effective use of financial and human resources.
• Continuously assess operations for improvement opportunities, leveraging best practices, technology, and process enhancements.
• Represent NECC on internal and extern