Manager, HR Communications Operations

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

• The Manager of HR Communications Operations helps lead and oversee operations of the Communications and HR Learning team within the HR Department at University of Utah Health Hospitals and Clinics.
• Reporting to the Director of Communications and HR Learning, this role ensures that systems, processes, plans, and resources are optimized to deliver timely, effective, and high-quality communications and learning experiences that support HR programs and enterprise-wide priorities.
• This individual plays a key role in helping the Director translate communication strategies into action—driving the development, implementation, and continuous improvement of initiatives and deliverables that inform, train, and engage leaders and employees across the organization.
• The manager balances people leadership with operational excellence, ensuring the team functions efficiently, collaborates effectively, and delivers consistent, high-quality outcomes that advance HR and organizational goals.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Team Leadership & Supervision

• Directly manages, coaches, and develops staff, fostering a high-performing and engaged team.
• Delegates assignments, manages workload balance, and ensures accountability for deliverables and deadlines.
• Provides regular feedback and cultivate a culture of collaboration, innovation, and continuous improvement.

Operational & Project Management

• Manages the planning, development, execution, and delivery of HR communication and training projects, campaigns, and content streams.
• Designs, implements, and refines the team’s intake, project management, and approval processes to drive efficiency and consistency.
• Monitors progress against established timelines, budgets, and quality standards, escalating risks or barriers as needed.

Process Improvement & Measurement

• Designs and optimizes scalable systems, workflows, and templates to streamline operations and improve transparency.
• Tracks and analyzes message effectiveness, channel performance, and audience engagement; use data-driven insights to refine strategies and outcomes.
• Maintains a master HR communications calendar to manage competing priorities and ensure alignment with enterprise milestones.

Strategic Alignment & Collaboration

• Develops and manages actionable work plans that support enterprise and HR initiatives.
• Partners with HR Centers of Expertise, HR leadership, and key organizational stakeholders to ensure messaging accuracy, timeliness, and strategic alignment.
• Serves as an operational bridge between HR Communications and Learning and broader enterprise communications and training teams to identify synergies, share best practices, and leverage available resources.

Content & Campaign Implementation

• Creates, writes edits, and produces communications deliverables (e.g., articles, talking points, FAQs, scripts, emails, presentations, etc.) as needed.
• Provides operational oversight for multi-channel communications, including digital, print, video, e-learning, events, and leader resources.
• Supports development and implementation of campaigns promoting key HR programs (e.g., performance management, benefits, system/platform rollouts, culture initiatives, etc.).
• Ensures clarity, consistency, and alignment with enterprise tone and brand standards across all content and channel