Senior Product Operations Analyst

The Senior Product Operations Analyst supplies data-driven insights to the software product teams to provide decision-making support. This person will be responsible for analyzing and compiling product data, user behavior, and business operations to tell compelling stories through data reporting and visualization. The results of these insights will be used to drive product strategy, leading to better experiences for our clients, as well as driving revenue growth for Allied.

This role works closely with software products, business platforms, and data intelligence teams. It will play a key role in creating analysis and communicating findings to both internal and external stakeholders, while also striving to streamline internal processes. This role will also provide mentoring and support to more junior team members.

Job Duties and Responsibilities:

Key Responsibility #1:  Data and Insights

• Collect and analyze large data sets to provide insights and trends
• Collaborate with cross-functional teams to develop data-driven solutions and identify opportunities to optimize business and software product performance
• Prepare reports on a weekly, monthly, and quarterly basis to inform strategy
• Perform ad hoc analysis to support business needs and answer complex business questions
• Identify and track key performance indicators (KPIs) and metrics to measure software product performance
• Quantify the Return on Investment (ROI) of potential opportunities to inform prioritization and roadmap development
• Communicate insights and recommendations to stakeholders in a clear and concise manner
• Continuously monitor data quality to ensure accuracy and completeness of analysis
• Stay up to date with industry trends and best practices related to data analysis and reporting

Key Responsibility #2:   Process Improvement

• Lead cross-functional projects to drive more efficient processes
• Communicate with individuals across the company to enhance methodologies, processes, training, and performance
• Design and implement process improvements, including creating process maps, standard operating procedures, and other documentation to support change initiatives
• Develop and maintain relationships with key stakeholders across the organization, providing expert advice and guidance on process improvement initiatives
• Monitor and track the progress of process improvement initiatives, ensuring that changes are implemented effectively and delivering the desired outcomes.

Key Responsibility #3: Mentorship of Product Operations Analysts 

• Mentor and train more junior analysts to help them develop their skills and knowledge, and provide feedback and guidance to help them improve their work product
• Actively participate in team meetings and project discussions
• Stay up to date with industry trends and developments to ensure the team is using the most current and effective practices
• Develop training materials and other resources to support the growth and development of the Product Service & Operations Department

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor’s degree required.
• 5-7 years of work-related experience required.
• Proficient with data visualization tools (i.e., Power BI)
• Proficient with ticketing software (i.e., Jira, ServiceNow)
• Proficient with Microsoft Excel and PowerPoint
• Basic understanding of Agile software development methodology

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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