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Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position is a 50% administrative and 50% clinical role. The Senior Medical Director, Chief of Medical Staff Management plays a critical role in providing clinical leadership, oversight, and strategic direction to ensure the highest standards of medical care, patient safety, quality improvement, and provider attraction/retention. This position is responsible for shaping enhancing recruitment and retention efforts and fostering collaborating among healthcare providers, administrative staff, and external stakeholders. The Senior Medical Director, Chief of Medical Staff Management will drive initiatives that optimize growth of Community Medical Group (CMG).

I.     Major Responsibilities: 

1.    Medical Staff Management
a.    Recruit, mentor, and support the professional development of medical staff.
b.    Foster strong relationships between recruitment, human resources, medical staff office, operations, and Community Medical Group (CMG) staff to achieve recruitment goals.
c.    Align interview selection criteria, professional development, and performance evaluation to support CMG medical staff.
d.    Conduct performance reviews and ensure continuous medical education opportunities for the healthcare team.
e.    Identify trends and implement strategies to enhance the provider recruitment and onboarding experience.
f.    Address concerns related to staff performance, behavior, or clinical competency.
g.    Strengthen the provider onboarding process by collaborating with HR, operations, and physician leadership.
2.    Clinical Leadership
a.    Provide clinical guidance and leadership to physicians, nurses, and other healthcare professionals.
b.    Develop, implement, and oversee clinical policies, protocols, and treatment guidelines.
c.    Ensure compliance with regulatory standards, accreditation requirements, and ethical guidelines.
3.    Quality Assurance & Improvement
a.    Lead quality improvement initiatives to enhance patient safety and care outcomes.
b.    Implement systems to monitor and evaluate the effectiveness of clinical services.
c.    Analyze clinical performance data, patient outcomes, and feedback to drive improvements.
4.    Patient Care Oversight
a.    Support population health efforts throughout CMG.
b.    Ensure patients receive high-quality, evidence-based care.
c.    Develop care plans for patients with complex or chronic conditions as needed.
5.    Strategic Planning
a.    Collaborate on organizational and staffing plans, recruitment strategies, and physician compensation plans.
b.    Collaborate with the executive team to develop and execute strategic initiatives that enhance healthcare services.
c.    Participate in budgeting and resource allocation for clinical services.
d.    Stay current with healthcare trends, innovations, and best practices to drive continuous improvement.
6.    Regulatory Compliance & Risk Management
a.    Lead risk management initiatives to ensure the highest standards of safe patient care practices.
7.    Stakeholder Collaboration
a.    Build and maintain strong relationships with internal and external stakeholders, including hospital boards, government agencies, and community organizations.
b.    Represent the organization at professional conferences and industry meetings as needed.
8.    Innovation & Research
a.    Drive practice transformation efforts to enhance patient care quality and provider engagement.
b.    Advocate for the adoption of new technologies and medical innovations to improve patient care delivery.

Standard Management Level Responsibilities:

1.    Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances