Senior Sales Associate - SoHo New York

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Senior Sales Advisor

Watchfinder | Soho, New York

Reports to: Boutique Director

 

Role Overview

Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company – with our HQ in the UK, and teams and businesses in France, USA, Switzerland, and HK SAR.

 

Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe.

 

A dedicated member of the brand-new NYC boutique, the Senior Sales Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, attention to detail is vital to achieve an unforgettable brand experience for the clients and increase the sales.

 

Responsibilities

• You will actively uphold operational excellence in mastering the Watchfinder sales fundamentals.
• You will demonstrate a strong sales mindset and identify business growth opportunities.
• Support the Boutique Manager with the day to day running of the Boutique.
• Achieves individual and team sales targets, KPIs
• To provide training and coaching to ensure sales consultant achieve and maintain the above customer service standards
• To provide support to sales consultant with customer complaints and challenging situations
• To ensure the feedback received regarding customer service levels at the store consistently meets and exceeds the company expectations.
• To actively encourage the team members to achieve their own, their department and their stores KPI’s

 

Qualifications

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales targets and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• Using your excellent structural and organisational skills, you will manage the boutiques operations following the procedures and policies.
• A Team player with good interpersonal competences and empathetic  

 

• You are business and results-driven and like to constantly challenge yourself
• You have a s