Client Services Manager

Title: Client Services Manager  

Department: SEO Career  

Report to: Assistant Director, Partner Relations  

Compensation: $70,500 - $85,000 (Annually)

FLSA: Exempt  

Location: Hybrid – 2 days/week in office  

All candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, New York, NY 10005, upon hire.   

ABOUT SEO  

For more than 60 years, SEO has created a more equitable society by closing the educational and career opportunity gap for ambitious Black, Hispanic/Latinx, and Native American young people. All are welcome to apply to our programs.   

POSITION OVERVIEW 

The Client Services Manager is a strategic and tactical liaison to the corporate partners of SEO Career’s prestigious internship program. In this role, you will manage the end-to-end partner relationship for ~40 by collecting partner requisitions, communicating partner needs and role specs to the program team, and filling all partner requests to their satisfaction.  

Responsibilities  

•  Acts as the key client contact for SEO Partners aligned by vertical. 

• Coordinates the internal partner access process and shares candidate resumes/profiles with partners, track responses, and measure outcomes.  

• Leverages analytical capabilities to organize and track information about partner requisitions and performs regular reporting to audit data.  

• Develops and implements strategies to increase partner engagement and satisfaction.  

• Collaborates with SEO Marketing & Communications team to create Partner Newsletter and other promotional materials to support and highlight partner opportunities. 

• Creates and disseminates the annual Intern Request Survey to garner interest for upcoming recruitment cycles. 

• Creates, distributes, and tracks contribution statements and acknowledgment letters for partners as a part of the intern placement process. 

• Coordinates with partners and internal operations team to host webinars and educational events. 

• Ensures program and recruiting teams are updated on partner requisitions and recruiting needs. 

• Provides general team support on the partner side for various tasks and handles other duties as required. 

 

QUALIFICATIONS 

• Bachelor’s degree required.  

• 3-5 years of professional work experience within a client services, account management, or partnership role.  

• Must have 2+ years' experience in a client-facing position as a primary point of contact.  

• A background in or working knowledge of financial services, private equity, or corporate staffing is preferred.    

• General technical proficiencies within a cloud-based environment, including using MS365 products, Box, Monday.com, and intermediate Excel.  

• Excellent communications skills. Must be proficient in communicating across email, chat, and phone.  
• A deep curiosity and passion for SEO’s mission, vision, and values is nonnegotiable. 

COMPETENCIES 

• Passion for SEO: A deep curiosity and awareness of the barriers to entry and obstacles for pre-professionals launching careers in Corporate America, and a passion and dedication to closing those opportunity gaps.  
• Initiative: Proactive in identifying ways to contribute to SEO’s goals and mission by setting achievable goals, addressing problems head-on, preparing for contingencies, and identifying opportunities as they arise. <