Bar Helper (Full-Time; Varied Shift)

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                                       Bar Helper

DEPARTMENT:                                            Food & Beverage  

GRADE/FLSA STATUS:                             H4 –Non-Exempt

BADGE TYPE/COLOR:                              Work Permit--Green

REPORTS TO:                                               Beverage Supervisor D/R Beverage Supervisor, DR Food Service Supervisor, Food Service Supervisor

SUPERVISES:                                               N/A

JOB SUMMARY:

Create an entertainment environment for all guests. Provide courteous, friendly and prompt support to the Food & Beverage departments. Keep the bars and guest facing bar areas / cleaned and stocked at all times.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Provide fast, friendly, professional beverage service to casino guests and beverage servers
• Prepare N/A beverages as ordered

• Build relationships with guests
• Greet and welcome all guests in a pleasant and professional manner
• Complete daily, weekly and monthly checklists

• Clean the bar area, including (but not limited to) mats, floors, sinks, drains, and other bar appliances
• Keep bar area clean and stocked workstation in accordance with established health and safety guidelines
• Receive and restock all supplies delivered from main warehouse
• Manually push cart loaded with beer, liquor and supplies to the various bars as needed during shift

• Maintain adequate inventory of product and supplies at assigned areas
• Use Partender to assist the Bartenders in taking daily opening/closing inventories
• Adhere to department par levels
• Able to move and tap kegs.
• Monitor guest consumption of alcohol and intervenes as needed according to guidelines
• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Must complete daily check list to receive share of tokes
• Knowledgeable of casino promotions and events in order to provide answers to customer questions
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

 

MINIMUM QUALIFICATIONS:

• High school diploma or GED preferred
• Six months prior customer service experience preferred
• CARE certified preferred

• Must demonstrate the following essential knowledge and skills:

• Excellent interpersonal skills

• Willing to learn and be adaptable

• Attention to detail/observant

• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

• Knowledge of beverage operations

 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to attend to multiple priorities simultaneously
• Must be able to lift 50 pounds and manually push 300 pounds
• Must be able to maneuver and tap a keg weighing 165 pounds

• Must be able to be on feet for 8-10 hour shifts

• Must be able to stoop, bend, reach, kneel, twist and grasp items

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air qualit