AWS SOC Security Analyst II , AWS Security Operations Center (SOC) Physical Operations (PhysOps)

The Amazon Web Services (AWS) Security Operations Center (SOC) is expanding operations to support the growth of our data centers and related security functions. We are seeking a Security Analyst with security and operations room/center experience to join our SOC team. The AWS SOC conducts security system monitoring and response to a substantial portfolio of emergent time bound security alarms and incidents. Alarm monitoring, response, adjudication, and triage operations are delivered in collaboration with partner security operations teams and stakeholders globally. Security Analysts are the first line decision maker’s ensuring each response provides the required level of oversight in support of data center security operations; routing for resolution and/or driving escalations.

An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real world implementation of processes and measures. You must have a proven record of accomplishment in operations room/center dispatching, SOC data center security operations, physical security, customer service; and possess excellent verbal and written communication skills with the ability to multi-task. You should demonstrate good judgement and critical thinking while also being able to follow SOC tasks and procedures utilizing discretion at all times. The AWS SOC is a 24/7/365 operation and shift work will be required to include days, nights, weekends and holidays.

Key job responsibilities
As a Security Analyst, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will work within the AWS SOC, responding to security events across worldwide security operations. Daily responsibilities include monitoring intrusion detection systems, ingesting global security incident notifications, dispatching, and escalating in response to security alerts and notifications. You will also manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.

We are seeking motivated team members with a willingness to learn new skills, contribute to the teams’ development of new cutting-edge processes and procedures, for responding to and supporting physical security operations in a large enterprise of data centers. The Security Analyst is a core element of the AWS SOC team, so if you would like to be part of a bar-raising security team, come join us!


A day in the life
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Our team values work-life harmony. Availability during the AWS SOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work.


About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.


Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth as a passionate learner that is motivated to take on challenges.


Work/Life Balance
Our team values work-life harmony. Availability during the AWS SOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work