Food Service Assistant- Host/Hostess Part Time 2nd Shift

Department:

11903 Advocate Lutheran General Hospital - Food and Nutrition

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

20

Schedule Details/Additional Information:

All candidates must be able to:

• Work five days per week from 3:30pm to 7:30pm
• Work rotating weekends and work on holidays
• Be competent with an iPad to obtain patient meal selections
• Adhere to N95 Respirator Facial Hair Requirements to ensure proper seal when entering Airborne Isolation Rooms

Major Responsibilities:

• Acts as key contact person between food and nutrition and the patient. Obtains patient meal orders via call center or bedside following scripting and customer service standards. Provides patient with an orientation to Room Service and other department services including the patient menu, diet order, meal ordering process, guest services and how to speak with a dietitian.
• Delivers meals and collects patient trays after meals. Ensures satisfaction of patients with food items upon delivery. Records intake for patient calorie counts as ordered by physician or dietitian. Resolves any patients concerns. Document meal fluid intake for I & O.
• Receives and processes diet changes throughout the day, i.e. diet orders, patient admissions, cancellations, transfers, special physician orders such as tube feedings and supplements. Document in the patient card file regarding food allergies, intolerances, preferences, and food / drug interactions. Utilizes software to balance nutrients for the patient meal selections in accordance with the physician prescribed diet order and patient food allergies.
• Maintains Cbord patient information, runs missed meal and other reports. Reports quality issues to management and reports potential patient nutrition concerns to a registered dietitian.
• Generates multiple reports, modifies and communicates report information.
• Works with the Line expeditor to balance ticket flow.
• Loads and transports food carts. Delivers patient meal trays to patient rooms in accordance with established procedures. Delivers and stocks all nursing units and physician lounges.
• Effectively communicates all patient needs to the necessary departments including food and nutrition services and nursing services.
• Utilizes established safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination. Follows all isolation precautions while delivering and collecting trays.
• Inventories and orders floor stock supplies on patient units.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• No Formal Education.

Experience Required:

• Typically requires 1 year of experience in performing face-to-face customer service.

Knowledge, Skills & Abilities Required:

• Strong knowledge in food service from within a hospital, restaurant or a related environment.
• Excellent customer service skills and communication skills to effectively interact with a variety of people. The ability to work in close cooperation with nursing personal is required.
• Ability to multitask, route calls, greet patients, place orders, and troubleshoot food related issues.
• Ability to read and understand written and oral communications.
• Must be self-directed, able to work independently and make decisions with minimal supervision.
• Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing.
• Excellent phone etiquette.
• Strong knowledge and understanding of food/drug interactions and food allergens.
• Good organizational and time management skills.
• Intermediate computer skills in Microsoft Office or similar products. Ability to use e-mail and internet.

Physical Requirements and Working Conditions:

• Operates equipment (i.e. dish-machine, tray line, garbage disposal, etc.) necessary to perform the job. Demonstrating ability to safely and effectively, utilize necessary power equipment.
• Stands walks and reaches above shoulders the majority of the workday as well as squats, bends, twists, kneels and climbs throughout shift.
• Must be able to:<