Senior Manager, Customer Insights (Permanent Remote)

The Senior Manager of Customer Insights will own the voice of customer (VoC) program for the organization. You should be obsessed with learning about the customer and figuring out exactly how to message and connect with them. You should thrive in a fast-paced and ambiguous environment where everyday presents new challenges and opportunities.
You will lead a team of analysts and managers focused on driving insights through first and third party data analysis to uncover trends and opportunities that inform marketing, sales, product and engagement strategies that accelerate pipeline growth, customer conversion and ultimately shared savings. You should also have a deep understanding of value based care, experience using data to set strategy and guide product strategy, and excellent communication and leadership skills.

QUALIFICATIONS:

• Bachelor's degree in marketing, business, statistics, computer science or similar disciplines
• Master’s degree, preferred (MHA, MHSA, MBA)
• 10 yrs in relevant experience, with 4 – 6 yrs management experience, preferably in a remote environment
• Knowledge or background marketing cloud-based and SaaS technologies, especially in healthcare
• Proven ability to lead, coordinate, and facilitate new ideas into action while collaborating across multiple dynamic projects and teams, removing obstacles to achieve desired outcomes.
• Ability to thrive in a hyper-growth environment and can ruthlessly prioritize
• Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer
• Experience in quantitative and qualitative market research, preferably using Qualtrics.
• Experience in running a NPS or CSAT survey required.

RESPONSIBILITIES:

• Providing leadership to scale and evolve existing tools and capabilities as Aledade continues to evolve our understanding of the market, our customers and our products.
• Closely partnering with company leadership in domains such as Performance, Growth, Product, Finance, Business Development, Innovation and Policy to identify opportunities to inform how we define and deliver meaningful solutions to our customers that drive shared savings. 
• Planning and leading work streams focused on areas such as: Customer Experience and Net Promoter surveys, Segmentation, Competitive Analysis, Consolidated Customer Feedback 
• Managing and growing a team of high performing analysts and strategists dedicated to delivering valuable insights to business leaders to drive strategy. Mentoring the team in defining important business questions and leveraging resources across the company and external to the company.
• Work with Product Marketing Managers to develop and maintain competitive landscape content including competitive talking points, objection handling, and other assets to enable sales and field reps to articulate the unique value of Aledade and its subsidiaries.
• Support customer advisory programs, circulating insights across product, marketing, and sales and empowering customers to more regularly share valuable perspectives & feedback.

Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid V