Business Control Manager – Policy Management

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Position Summary:

The Policy Management Business Control Manager is responsible for managing the Business Continuity and Operational Resiliency (BCOR) enterprise policy and standards in compliance with the Global Policy Management – Enterprise Policy.  This role will support the BCOR Policy Owner and BCOR Governance Executive in the maintenance, governance, oversight, implementation, and adherence to the policy and supporting standards.  It will provide subject matter consulting related to policy management and governance and develop strong partnerships across Global Operational Resiliency (GOR) team, GCOR, Audit and enterprise Policy Management.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Drive collaboration with Policy Owner, Standard Owners, Governance Executive and second/third line partners to ensure that BCOR Policy and Standards comply with Laws, Rules and Regulations (LRRs) and support deliverables related to audit, risk, regulatory inquiries and Enterprise Policy Management
• Lead periodic reviews and updates of the policy, standards and related procedures end-to-end ensuring stakeholder review, designated committee approval, collaboration site maintenance and Global Policy Source/Solution Center publication
• Own SPI processes for policy management and ensure process performance and continuous improvement for effectiveness and efficiency of controls 

Required Qualifications:

• 7-10 years of relevant work experience in business controls, policy management, governance and/or risk management
• Strategic thinking capabilities to continue to mature policy and standards management practices
• Ability to drive program execution through disciplined oversight, strong communcation and the assignment of accountabilities
• Able to adjust communication styles to explain complex issues in appropriate terms and perspectives to a broad audience
• Strong influencing and partnership skills, including with senior FLU and Risk leaders
• Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organization
• Highly organized with the ability to prioritize competing demands, including the ability to prioritize work and meet deadlines