We are recruiting for a mission-driven Health Plan Coordinator - Denver Health Medical Plan (* Weekly Hybrid Schedule Requirement *) to join our team!

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Managed Care Administration

* This is a hybrid role with a weekly in-office requirement.

Job Summary

Under general supervision, provides basic care coordination and navigation of healthcare and community based services and manages assigned caseload. Works within a multidisciplinary team of care providers to identify physical, mental health, social and cultural needs. Removes barriers to care by identifying critical resources and assisting members to navigate through the health care system. Provides referrals to appropriate resources. Builds supportive, collaborative relationships with Members, helping to empower, educate and assist them with needs. Encourages members to obtain timely preventative healthcare while managing acute and chronic conditions.

Essential Functions:

• Works under the direction of and in collaboration with the RN Care Coordinator, Clinical Care Coordinators and social workers to support the needs of the Member. (20%)
• Facilitates access to medical, behavioral health and community services (like transportation, food assistance, etc.). Assists members to apply for public benefits (e.g. SNAP, TANF, WIC). (15%)
• Serves as a community liaison and advocate by coordinating linkages or referrals to improve health, social, and environmental conditions for members. (15%)
• Coordinates and facilitates care and communication between health team, members, and members’ families. (10%)
• Maintains documentation of encounters with members and completes documentation requirements according to department standards. (10%)
• Serves as point of contact within and among healthcare services and organizations. (10%)
• Orients member/caregiver to health care delivery system, services, access, and resources. (10%)
• Supportive responsibilities for a defined caseload of Members. (5%)
• Obtains Member consent to participate in the program as well as to share clinical information with the Member’s care team (5%)

Education:

• High School Diploma or GED required

Work Experience:

• 1-3 years Experience in health plan case management, care coordination, or member navigation, preferred

Licenses:

Knowledge, Skills and Abilities:

• Bilingual in English/Spanish, preferred.
• Strong communication (written and verbal) and customer service skills.
• Ability to receive process and convey information in oral, written and keyboard formats.
• Ability to read documents and assimilate information
• Experience with windows-based computer programs and ability to use computer for data analysis and data display, required.
• Experience with Medical Management platforms used to document care coordination services, preferred.

Shift

Days (United States of America)

Work Type

Regular

Salary

$21.33 - $29.86 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and