IT Clinical Applications Support Coordinator (Fort Myers)

IT Clinical Applications Support Coordinator

Millennium Physician Group

Full Time (Monday-Friday 8AM-5PM)

12871 University Dr, Fort Myers, FL

Millennium Physician Group is seeking to hire a full-time / IT Clinical Applications Support Coordinator to join the Information Technology team. We are looking for a new team member who is positive, energetic, well-organized, can multi-task, and think outside of the box. We want someone who supports our top initiative of ensuring an excellent patient experience!

This position reports to the Clinical Applications Manager. The IT Clinical Applications Support Coordinator is responsible for supporting the needs of clinical applications; providing remote and onsite support to users. They will apply proven problem solving, customer service, and communication skills to help identify, communicate and resolve end user issues. The IT Clinical Applications Support Coordinator must have a strong understanding of ambulatory clinical workflows and processes.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide phone support to users
• Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
• Track and log all requests for service into ticket tracking system
• Resolve incidents and service requests
• Perform problem resolution research and document solutions

• Provide support during Go Lives and system upgrades

Benefits:

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

See Full Job Description for more details

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.