Senior Principal Program Manager, Business Operations, BizOps

About the team

Customer Fulfillment Engineering (CFE) builds the platforms and experiences that power Zillow’s end-to-end transaction ecosystem across our Buying, Agent, Mortgage, and broader Real Estate business units. We partner closely with Product, Marketing, Finance, Design, and Shared Services to deliver reliable, scalable, and elegant customer solutions.

We are a technology-driven organization committed to operational excellence, continuous improvement, and a customer-first mindset. Our work spans systems, services, and strategic transformation initiatives across Zillow Group.

About the role

We are hiring a Senior Principal Program Manager, Business Operations (BizOps) to serve as a strategic leader supporting the SVP of Customer Fulfillment Engineering. This role is a critical force multiplier, accountable for driving operational rigor, budget management, enabling cross-functional alignment, and leading strategic programs across engineering and the broader Zillow ecosystem.
 

You’ll orchestrate the business rhythms of the organization—financial planning, headcount management, operational reviews, and strategic initiative tracking—while acting as the connective tissue across Engineering, Finance, Product, and other partner teams.
 

This is a high-impact individual contributor role that requires strategic thinking, operational excellence, strong cross-functional influence, and a relentless bias for execution. You will shape and scale how our engineering organization plans, executes, and grows.
 

What You'll Do

• Act as a trusted partner to the SVP of Engineering, driving prioritization, clarity, and accountability across the leadership team.

• Design and run engineering and operational rhythms: planning, strategic reviews, portfolio health assessments, OKR alignment, and budget/headcount planning.

• Own program design and execution for top-priority engineering and cross-functional initiatives (e.g., SDLC optimization, platform investments, org-wide tooling adoption).

• Drive cross-team integration and visibility across large engineering organizations and stakeholder groups, ensuring smooth adoption of shared frameworks and standards.

• Manage the operating and capital expenditure (OpEx/CapEx) budget in partnership with Finance (FP&A) and Procurement, including vendor/cloud infrastructure tracking.

• Identify and remove organizational friction points, streamlining reporting, metrics, decision-making processes, and communications across the team.

• Provide executive-ready insights, dashboards, and program updates that drive data-informed decisions and alignment across senior leadership.

• Facilitate change management for high-impact engineering initiatives, from strategy definition to implementation and scaling.

• Foster a high-trust, collaborative culture by connecting dots across teams and surfacing challenges/opportunities before they escalate.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $206,400.00 - $329,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are a strategic operator, servant leader, and systems thinker. You know how to connect vision to execution, and you take pride in being the person leadership counts on to turn big, complex ideas into scalable action.
 

Must-Have Qualifications

• 10+ years of experience in technical program management, engineering operations, strategic business operations, or chief-of-staff-type roles in high-growth tech environmen