Epic Patient Access Analyst I

Join a team that cares. Family Care Network is an independent, locally owned family medicine network caring for over 100,000 patients at 12 locations in Whatcom and Skagit County.

We offer an innovative, rewarding work environment that is built on patient-centered care, excellent customer service, and collaboration. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community.

Family Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network!

Location: Administrative Office - Patient Accounts Department

City: Bellingham, WA

Position: Full-time 30-40 hours/week, Monday-Friday 8:00am-5:00pm, non-exempt (hourly)

Compensation: The full wage scale for a Epic Patient Access Analyst I is $29.37 - $44.08 per hour.

Job Summary

Under general supervision, the Epic Patient Access Analyst is responsible for the ongoing assessment, design, development, testing, support, training and maintenance of the Cadence and/or Prelude applications. The Analyst participates fully in the Epic project team, becoming the key subject matter expert and acting as the liaison between clinics and the project team, performing at the highest level of all phases of Epic application analysis, workflow analysis, building and testing.

Epic Patient Access Analyst Position Structure and Role Placement/Progression

The Epic Patient Access Analyst role is structured to reflect the industry standard which provides a tiered approach to recognizing a candidate and/or incumbents Epic related experience in this application, Epic certification or accreditation as well as tenure within the organization. The position structure and role placement/progression are defined below:

Epic Patient Access Tech

Previous EHR application support experience preferred. Through training, experience and commitment demonstrates proficiency and aptitude and at Epics guidance and FCNs discretion is provided the opportunity to take the certification/accreditation examination.

Epic Patient Access Analyst I

Possesses Epic certification/accreditation in the application. *An external candidate will be placed in the position tier based upon the applicability of previous work experience.

Epic Patient Access Analyst II

Minimum 3 years experience as an Epic Patient Access Analyst at FCN* with a demonstrated track record of success in all key job functions. *An external candidate will be placed in the position tier based upon the applicability of previous work experience.

Epic Patient Access Senior Analyst

Minimum 5 years experience as an Epic Patient Access Analyst at FCN* with a broad understanding, expertise and certifications in multiple applications. *An external candidate will be placed in the position tier based upon the applicability of previous work experience.

Essential Job Functions

• Acts as the primary support contact for Cadence and/or Prelude end-users.

• Identifies issues that arise related to Cadence and/or Prelude as well as issues that impact other application teams and works to resolve them.

• Guides workflow design, building and testing of the system, and analyzes other technical issues associated with Epic software.

• Defines system setup requirements and documents system setup.

• Identifies and implements requested changes to the system.

• Parti